ManageEngine ServiceDesk Plus vs Zammad

Overview

Zammad

Stacks35

Followers64

Votes6

GitHub Stars5.2K

Forks885

ManageEngine ServiceDesk Plus

Stacks3

Followers7

Votes0

ManageEngine ServiceDesk Plus vs Zammad: What are the differences?

Introduction

1. Integration Capabilities: ManageEngine ServiceDesk Plus offers seamless integration with various third-party applications such as Active Directory, JIRA, and more. On the other hand, Zammad provides limited integration options and may require custom development work for specific integrations.

2. Ticket Automation: ManageEngine ServiceDesk Plus allows for advanced ticket automation through customizable workflows, rules, and SLA management. In contrast, Zammad offers basic automation features, which may limit the efficiency of ticket handling processes.

3. Reporting and Analytics: ManageEngine ServiceDesk Plus provides comprehensive reporting and analytics tools that offer insights into ticket trends, agent performance, and more. Zammad, on the other hand, has basic reporting capabilities that may not be as robust for analyzing service desk performance.

4. Self-Service Portal: ManageEngine ServiceDesk Plus offers a user-friendly self-service portal for employees to log and track their support tickets independently. Zammad also provides a self-service portal but may lack some of the advanced features and customization options available in ServiceDesk Plus.

5. Asset Management: ManageEngine ServiceDesk Plus includes robust asset management capabilities for tracking and managing IT assets throughout their lifecycle. While Zammad offers basic asset management functionality, it may not have the same level of depth and integration with the service desk operations.

6. Community Support: ManageEngine ServiceDesk Plus has a large and active community of users who provide support, share best practices, and contribute to the platform's development. Zammad, while having a community forum, may not have as extensive a support network as ServiceDesk Plus.

In Summary, ManageEngine ServiceDesk Plus offers more advanced integration capabilities, ticket automation, reporting tools, self-service portal features, asset management options, and a robust community support system compared to Zammad.

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Detailed Comparison

Zammad	ManageEngine ServiceDesk Plus
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.	It is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Web-based; Open source; Helpdesk/Customer support system	Best practice ITSM workflows; Powerful integrations with IT management apps; Smart automation; Extensive reporting capabilities; Codeless customizations; Deploy on cloud or on-premises
Statistics
GitHub Stars 5.2K	GitHub Stars -
GitHub Forks 885	GitHub Forks -
Stacks 35	Stacks 3
Followers 64	Followers 7
Votes 6	Votes 0
Pros & Cons
Pros 6 Free	No community feedback yet
Integrations
PostgreSQL MariaDB Ubuntu MySQL Debian CentOS	No integrations available

What are some alternatives to Zammad, ManageEngine ServiceDesk Plus?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

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Help Scout

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Kayako

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Desk.com

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Groove

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FreshDesk

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Vision Helpdesk

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Jitbit Helpdesk

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Gorgias

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