Papercups vs SnapEngage

Overview

SnapEngage

Stacks13

Followers7

Votes1

Papercups

Stacks3

Followers6

Votes0

GitHub Stars5.9K

Forks557

Papercups vs SnapEngage: What are the differences?

What is Papercups? Open source live customer chat. It is an open-source live customer chat app written in Elixir. We offer a self-hosted alternative to Intercom for companies that are security & privacy conscientious. We're starting with chat, but long term, we want to handle all customer messaging.

What is SnapEngage? Live Chat For enterprising companies. SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Papercups and SnapEngage belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by Papercups are:

Chat directly with your users
Highly customizable widget
Integrate with your favorite tools

On the other hand, SnapEngage provides the following key features:

Multiple Widgets
Co-Browsing
Custom Data Mapping

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CLI (Node.js)

Manual

Detailed Comparison

SnapEngage	Papercups
SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.	It is an open-source live customer chat app written in Elixir. We offer a self-hosted alternative to Intercom for companies that are security & privacy conscientious. We're starting with chat, but long term, we want to handle all customer messaging.
Multiple Widgets;Co-Browsing;Custom Data Mapping;Hours of Operation;SSL Support;Advanced Security;Priority Tiers;IM Integrations: SnapEngage Client, Google Talk, Skype;Look and Feel Customization;White label;Multiple admins;Priority support	Chat directly with your users; Highly customizable widget; Integrate with your favorite tools; Personalized support
Statistics
GitHub Stars -	GitHub Stars 5.9K
GitHub Forks -	GitHub Forks 557
Stacks 13	Stacks 3
Followers 7	Followers 6
Votes 1	Votes 0
Pros & Cons
Pros 1 Excellent chat solution, including "Call Me" feature	No community feedback yet
Integrations
CloudFlare Desk.com FreshDesk Instapage Segment Zendesk UserVoice Salesforce Sales Cloud Pivotal Tracker Basecamp	Slack Mailgun Gmail

What are some alternatives to SnapEngage, Papercups?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

SparrowDesk

AI-driven helpdesk software that simplifies ticketing, auto-resolves 60% of customer queries, and helps teams deliver fast, efficient customer support.

QuickReply.ai

QuickReply.ai is a WhatsApp marketing and automation platform that helps B2C brands streamline customer conversations across the full lifecycle. Companies use it to automate lead capture, qualification, follow-ups, and support through visual journeys and GenAI chatbots. Trusted by 1,500+ businesses in 29+ countries. Supports WhatsApp, Instagram, Facebook Messenger, SMS, and web chat for true omnichannel messaging.

CTX- WhatsApp marketing

Chatix is an all-in-one WhatsApp support widget for chat support, order updates, COD verification, and abandoned cart recovery. Chatix manages multi-agent chats, online hours, and WhatsApp API automation for marketing and promotions. It is perfect for Shopify stores wanting faster support, higher conversions, and better customer communication.