RingCentral vs Talkdesk

RingCentral

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Talkdesk

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RingCentral vs Talkdesk: What are the differences?

What is RingCentral? Cloud business phone systems that work the way you do. Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.

What is Talkdesk? Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..

RingCentral can be classified as a tool in the "Phone" category, while Talkdesk is grouped under "Call Center Management".

Some of the features offered by RingCentral are:

  • Many locations. One phone system.- Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system.
  • Save time and money.- You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There‚Äôs no PBX hardware.
  • Your system grows with you.- Add users. Delete users. It's as easy as setting up emails, so you can make adjustments as often as you like. You can share your presence status as busy, available, or on hold with your admins and colleagues and make sure important calls are never missed.

On the other hand, Talkdesk provides the following key features:

  • Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
  • Advanced Routing - IVR system, skills based routing and forward to phone.
  • Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.
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      What is RingCentral?

      Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.

      What is Talkdesk?

      Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
      What companies use RingCentral?
      What companies use Talkdesk?

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      What tools integrate with RingCentral?
      What tools integrate with Talkdesk?

      Sign up to get full access to all the tool integrationsMake informed product decisions

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      What are some alternatives to RingCentral and Talkdesk?
      Grasshopper
      Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.
      Zoom
      Zoom unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.
      Dialpad
      It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.
      GoToMeeting
      It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.
      Microsoft Teams
      See content and chat history anytime, including team chats with Skype that are visible to the whole team. Private group chats are available for smaller group conversations.
      See all alternatives
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