RingCentral vs Talkdesk

Overview

RingCentral

Stacks86

Followers94

Votes1

Talkdesk

Stacks16

Followers42

Votes0

RingCentral vs Talkdesk: What are the differences?

What is RingCentral? Cloud business phone systems that work the way you do. Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.

What is Talkdesk? Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..

RingCentral can be classified as a tool in the "Phone" category, while Talkdesk is grouped under "Call Center Management".

Some of the features offered by RingCentral are:

Many locations. One phone system.- Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system.
Save time and money.- You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
Your system grows with you.- Add users. Delete users. It's as easy as setting up emails, so you can make adjustments as often as you like. You can share your presence status as busy, available, or on hold with your admins and colleagues and make sure important calls are never missed.

On the other hand, Talkdesk provides the following key features:

Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
Advanced Routing - IVR system, skills based routing and forward to phone.
Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.

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Detailed Comparison

RingCentral	Talkdesk
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.	Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cloud Phone; Meetings; Messaging; Security; Analytics	Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.;Advanced Routing - IVR system, skills based routing and forward to phone.;Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.;Monitor & Get Reports - call monitoring, real time reporting and historical reporting.;Utilities - power dialer, web to lead, email notifications, and desktop notifications.
Statistics
Stacks 86	Stacks 16
Followers 94	Followers 42
Votes 1	Votes 0
Pros & Cons
Pros 1 Powered by Zoom Cons 1 Uses an old version of Zoom Video Conferencing 1 Lacking in Features 1 Very Limited Use (Free) 1 Video Conferencing is very buggy	No community feedback yet
Integrations
Google Drive	LiveChat Zendesk Intercom Salesforce Sales Cloud Highrise Olark Help Scout FreshDesk UserVoice Desk.com

What are some alternatives to RingCentral, Talkdesk?

It is a cross-platform mobile messaging app for iPhone, BlackBerry, Android, Windows Phone and Nokia. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.

Viber

It is a cross-platform instant messaging and voice over IP application provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms.

Aircall

Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

AnyRoom

Create unique conference rooms on demand, without having to reuse the same IDs. Self-hosted free option works for most, but commercial licensing is available for more features and support.

Amazon Connect

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

3CX

It is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry it can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.

Dynamo

It is a graphical programming interface that provides designers access to parametric modeling and data-driven customized workflows for building information modeling (BIM). It can run as an addin for Autodesk Revit and Autodesk Vasari, with the ability to manage Revit project files and family definitions, or it can run as a standalone program. It allows users to control complex geometry, construct parametric relationships, manage data, and automate tasks.

Dialpad

It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.

Genesys

It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

Signal App

It is a cross-platform messaging app. Privacy isn’t an optional mode – it’s just the way that Signal works. Every message, every call, every time.

Related Comparisons

Some of the features offered by RingCentral are:

Many locations. One phone system.- Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system.
Save time and money.- You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
Your system grows with you.- Add users. Delete users. It's as easy as setting up emails, so you can make adjustments as often as you like. You can share your presence status as busy, available, or on hold with your admins and colleagues and make sure important calls are never missed.

On the other hand, Talkdesk provides the following key features:

Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
Advanced Routing - IVR system, skills based routing and forward to phone.
Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.

RingCentral vs Talkdesk