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SupportBee vs UserEcho: What are the differences?
Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, UserEcho is detailed as "A customer service software that allows users to communicate with their consumers". It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.
SupportBee and UserEcho can be categorized as "Help Desk" tools.
Some of the features offered by SupportBee are:
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
On the other hand, UserEcho provides the following key features:
- API
- Chat
- Customizable Branding
