SupportBee
SupportBee

4
2
0
Zendesk
Zendesk

3K
872
333
Add tool

SupportBee vs Zendesk: What are the differences?

Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

SupportBee and Zendesk belong to "Help Desk" category of the tech stack.

Some of the features offered by SupportBee are:

  • Handle Multiple Email Addresses
  • HTML Email Ticketing
  • Lightning Fast Email Importing

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
- No public GitHub repository available -
- No public GitHub repository available -

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose SupportBee?
Why do developers choose Zendesk?
    Be the first to leave a pro

    Sign up to add, upvote and see more prosMake informed product decisions

    What are the cons of using SupportBee?
    What are the cons of using Zendesk?
      Be the first to leave a con
        Be the first to leave a con
        What companies use SupportBee?
        What companies use Zendesk?

        Sign up to get full access to all the companiesMake informed product decisions

        What tools integrate with SupportBee?
        What tools integrate with Zendesk?

        Sign up to get full access to all the tool integrationsMake informed product decisions

        What are some alternatives to SupportBee and Zendesk?
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        Desk.com
        Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
        GrooveHQ
        Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
        See all alternatives
        Decisions about SupportBee and Zendesk
        No stack decisions found
        Interest over time
        Reviews of SupportBee and Zendesk
        No reviews found
        How developers use SupportBee and Zendesk
        Avatar of MOKA Analytics
        MOKA Analytics uses ZendeskZendesk

        We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

        Avatar of Adam Bird
        Adam Bird uses ZendeskZendesk

        Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

        Avatar of Tinker Travel
        Tinker Travel uses ZendeskZendesk

        Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

        Avatar of Grubster
        Grubster uses ZendeskZendesk

        It's our customer service system for dealing with inbound ticket requests from any channel integrated.

        Avatar of Gitt
        Gitt uses ZendeskZendesk

        Have so many options, and can connect with our custom infrastructure and existing support channel.

        How much does SupportBee cost?
        How much does Zendesk cost?
        News about SupportBee
        More news