Zendesk vs. SupportBee

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What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Zendesk?
Why do you like Zendesk?

Why do developers choose SupportBee?
Why do you like SupportBee?

What are the cons of using Zendesk?
No Cons submitted yet for Zendesk
Downsides of Zendesk?

What are the cons of using SupportBee?
No Cons submitted yet for SupportBee
Downsides of SupportBee?

How much does Zendesk cost?
Zendesk Pricing
How much does SupportBee cost?
SupportBee Pricing
What companies use Zendesk?
2015 companies on StackShare use Zendesk
What companies use SupportBee?
3 companies on StackShare use SupportBee
What tools integrate with Zendesk?
76 tools on StackShare integrate with Zendesk
What tools integrate with SupportBee?
6 tools on StackShare integrate with SupportBee

What are some alternatives to Zendesk and SupportBee?

  • Help Scout - A help desk for teams that insist on a delightful customer experience
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support

See all alternatives to Zendesk

Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience

Interest Over Time