Zendesk vs Zoho Desk: What are the differences?
Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Zendesk and Zoho Desk can be primarily classified as "Help Desk" tools.
Some of the features offered by Zendesk are:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
On the other hand, Zoho Desk provides the following key features:
- Multichannel Help Desk
- Self Service
- Agent Productivity