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Zendesk

5.9K
3K
+ 1
341
Zoho Desk

32
24
+ 1
0
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Zendesk vs Zoho Desk: What are the differences?

Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

Zendesk and Zoho Desk can be primarily classified as "Help Desk" tools.

Some of the features offered by Zendesk are:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Zoho Desk provides the following key features:

  • Multichannel Help Desk
  • Self Service
  • Agent Productivity
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Pros of Zendesk
Pros of Zoho Desk
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Simple
  • 25
    Cheap
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 0
    Integrations
  • 0
    It is simple setup, Excellent support, configurable

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What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Zoho Desk?

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

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What companies use Zendesk?
What companies use Zoho Desk?
See which teams inside your own company are using Zendesk or Zoho Desk.
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What tools integrate with Zendesk?
What tools integrate with Zoho Desk?

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What are some alternatives to Zendesk and Zoho Desk?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Zoho
Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
HubSpot
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
See all alternatives