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Zendesk
Zendesk

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Zoho Desk

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Zendesk vs Zoho Desk: What are the differences?

Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

Zendesk and Zoho Desk can be primarily classified as "Help Desk" tools.

Some of the features offered by Zendesk are:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Zoho Desk provides the following key features:

  • Multichannel Help Desk
  • Self Service
  • Agent Productivity
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What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Zoho Desk?

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
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      What are some alternatives to Zendesk and Zoho Desk?
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      Intercom
      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
      Zoho
      Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      HubSpot
      Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
      See all alternatives
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      How developers use Zendesk and Zoho Desk
      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      Avatar of Appernetic
      Appernetic uses Zoho DeskZoho Desk

      We use Zoho Desk as a help desk for our users @: help.appernetic.io

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      How much does Zoho Desk cost?
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