Zendesk vs Zoho Support: What are the differences?
Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, Zoho Support is detailed as "The support team". If you have questions or feedback about our apps, we're always listening and happy to help!.
Zendesk and Zoho Support are primarily classified as "Help Desk" and "Customer Support Chat" tools respectively.
What is Zendesk?
What is Zoho Support?
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Why do developers choose Zoho Support?
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What are the cons of using Zendesk?
What are the cons of using Zoho Support?
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What tools integrate with Zoho Support?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.