TalkdeskWhat is Talkdesk?
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Talkdesk is a tool in the Customer Support category of a tech stack.
Key Features
Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.Advanced Routing - IVR system, skills based routing and forward to phone.Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.Monitor & Get Reports - call monitoring, real time reporting and historical reporting.Utilities - power dialer, web to lead, email notifications, and desktop notifications.
Talkdesk Pros & Cons
Pros of Talkdesk
No pros listed yet.
Cons of Talkdesk
No cons listed yet.
Talkdesk Alternatives & Comparisons
What are some alternatives to Talkdesk?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
