What is Talkdesk and what are its top alternatives?
Talkdesk is a cloud-based contact center solution that offers features like call recording, analytics, real-time monitoring, and integrations with popular CRM platforms. However, some limitations of Talkdesk include the complexity of advanced configurations and the lack of certain customization options.
- Five9: Five9 is a cloud contact center software that offers advanced features like omnichannel routing, workforce optimization, and AI-driven insights. Pros: Strong analytics and reporting capabilities. Cons: Higher pricing compared to Talkdesk.
- Zendesk Talk: Zendesk Talk is a cloud-based call center software integrated with Zendesk's customer service platform. Key features include call recording, IVR, and real-time analytics. Pros: Seamless integration with Zendesk's customer support tools. Cons: Limited customization options.
- Genesys Cloud: Genesys Cloud is an all-in-one contact center solution that offers features like AI-powered chatbots, workforce management, and customer journey analytics. Pros: Scalable and customizable platform. Cons: Steeper learning curve for users new to the platform.
- RingCentral Contact Center: RingCentral Contact Center provides omnichannel capabilities, intelligent routing, and workforce optimization tools. Pros: Integration with RingCentral's unified communication platform. Cons: Some users may find the interface cluttered.
- 8x8 Contact Center: 8x8 Contact Center offers features like CRM integrations, real-time analytics, and omnichannel support. Pros: Easy-to-use interface. Cons: Limited customization options compared to Talkdesk.
- Freshcaller: Freshcaller is a cloud-based call center software with features like call queuing, call barging, and real-time call routing. Pros: Affordable pricing plans. Cons: Lack of advanced reporting features.
- Aircall: Aircall is a cloud-based phone system with features like call queuing, call transfer, and click-to-dial. Pros: Easy setup and integration with popular CRMs. Cons: Limited advanced call center features.
- Evolve IP Call Center: Evolve IP Call Center offers omnichannel support, call recording, and analytics tools. Pros: Scalable for businesses of all sizes. Cons: Interface may feel outdated for some users.
- NICE inContact: NICE inContact provides cloud contact center solutions with features like predictive analytics, intelligent routing, and workforce optimization. Pros: Robust AI-driven capabilities. Cons: Higher pricing for advanced features.
- Cisco Contact Center: Cisco Contact Center offers features like IVR, integrated chatbots, and AI-driven insights. Pros: Integration with Cisco's broader communication and collaboration suite. Cons: Complex setup and configuration process.
Top Alternatives to Talkdesk
ZendeskZendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
AircallAircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app. ...
RingCentralSince RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware. ...
DialpadIt is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices. ...
Amazon ConnectThe self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. ...
GenesysIt is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls. ...
TwilioTwilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs. ...
Cisco Unified Communications ManagerBring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. ...
Talkdesk alternatives & related posts
- Centralizes our customer support135
- Many integrations72
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Integrations0
related Zendesk posts
- International phone numbers3
- Many integrations1
- 5 mn to get a line working on a PC1
- Call tracking and supervision1
related Aircall posts
- Powered by Zoom1
- Video Conferencing is very buggy1
- Very Limited Use (Free)1
- Lacking in Features1
- Uses an old version of Zoom Video Conferencing1
related RingCentral posts
related Dialpad posts
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related Genesys posts
- Powerful, simple, and well documented api148
- RESTful API88
- Clear pricing66
- Great sms services61
- Low cost of entry58
- Global SMS Gateway29
- Good value14
- Cloud IVR12
- Simple11
- Extremely simple to integrate with rails11
- Great for startups6
- SMS5
- Great developer program3
- Hassle free3
- Text me the app pages2
- New Features constantly rolling out1
- Many deployment options, from build from scratch to buy1
- Easy integration1
- Two factor authentication1
- Predictable pricing4
- Expensive2
related Twilio posts
Hi, We are looking to implement 2FA - so that users would be sent a Verification code over their Email and SMS to their phone.
We faced some limitations with Amazon SNS where we could either send the verification code to email OR to the phone number, while we want to send it to both.
We also are looking to make the 2FA more flexible by adding any other options later on.
What are the best alternatives to SNS for this use case and purpose? Looked at Twilio but want to explore other options before making a decision.
Would be great to know what the experience with Twilio has been, especially the limitations/issues with Twilio...
Appreciate any input from users of Twilio and others who have had similar use cases.
Searching for options for SMS that integrates with SiteLink and will allow personalization of text and tracking of both incoming/outgoing messages with reporting (Time, date, call#, etc) Have been looking at Twilio, and seems most leaning toward this. Are there any other options known that integrate into SiteLink? Also looked at Clickatell.