Instabug vs Talkdesk
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. | Instabug is a platform for Real-Time Contextual Insights that completely takes care of your bug reporting and user feedback process; to accelerate your workflow and allow you to release with confidence. |
Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.;Advanced Routing - IVR system, skills based routing and forward to phone.;Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.;Monitor & Get Reports - call monitoring, real time reporting and historical reporting.;Utilities - power dialer, web to lead, email notifications, and desktop notifications. | In-App Feedback; Bug Reporting; In-App Surveys; Mobile NPS Surveys; Crash Reporting; Insights; Third Party Integrations; User Profiles; User Steps; Network Logging; Team Collaboration; Analytics; Performance Monitoring; Feature Requests; In-App Chats |
Statistics | |
Stacks 16 | Stacks 81 |
Followers 42 | Followers 116 |
Votes 0 | Votes 279 |
Pros & Cons | |
No community feedback yet | Pros
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Integrations | |
What are some alternatives to Talkdesk, Instabug?
Crashlytics
Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful! Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix.
Crittercism
Crittercism, based in San Francisco, California, is the world’s first mobile application performance management (APM) solution. The company’s products monitor every aspect of mobile app performance, allowing Developers and IT Operations to deliver high performing, highly reliable, highly available mobile apps. Crittercism provides a real-time global view of app diagnostics and crashes across iOS, Android, Windows Phone 8, Hybrid and HTML5 apps and is used on more than 800 million unique devices and in more than 250 billion app sessions. The company’s investors include Google Ventures, Opus Capital and Shasta Ventures.
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
SIGNL4
When critical systems fail or incidents happen, it bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to your services, systems and processes in no time. It notifies through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensures the right people are alerted at the right time. Through convenient interfaces like email and webhooks, it adds mobile alerting and incident response capabilities to IT, IoT, SCADA and other technical systems.
Oktell
It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.
Microcall
It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses.
Cisco Unified Workforce Optimization
It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.
Buglife
The awesomest way to report bugs & collect feedback It allows users to mention bugs in most interactive way
