Dialpad vs Talkdesk: What are the differences?

Developers describe Dialpad as "A pure-cloud business communication platform *". It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices. On the other hand, *Talkdesk** is detailed as "Create a Call Center in 5 Minutes". Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..

Dialpad belongs to "Web and Video Conferencing" category of the tech stack, while Talkdesk can be primarily classified under "Call Center Management".

Some of the features offered by Dialpad are:

• Voice
• message
• video

On the other hand, Talkdesk provides the following key features:

• Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
• Advanced Routing - IVR system, skills based routing and forward to phone.
• Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.

Dropbox, Nice Reply s.r.o, and Opendoor are some of the popular companies that use Talkdesk, whereas Dialpad is used by Sticker Mule, REINGE (@reingeclothing), and The Great Eros. Talkdesk has a broader approval, being mentioned in 3 company stacks & 4 developers stacks; compared to Dialpad, which is listed in 4 company stacks and 3 developer stacks.