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  5. Clickatell vs Olark

Clickatell vs Olark

OverviewComparisonAlternatives

Overview

Olark
Olark
Stacks411
Followers72
Votes70
Clickatell
Clickatell
Stacks9
Followers20
Votes0

Olark vs Clickatell: What are the differences?

Olark: Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs; Clickatell: Connecting you to customers with SMS and chat. It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.

Olark and Clickatell can be categorized as "Customer Support Chat" tools.

Some of the features offered by Olark are:

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support

On the other hand, Clickatell provides the following key features:

  • Web-based and extremely user-friendly
  • Scalable
  • Flexible

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Detailed Comparison

Olark
Olark
Clickatell
Clickatell

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.

CRM & Helpdesk Integration;Concurrent chats;Phone support;Operator groups;White label;SSL;Conversation transcripts;Hide Olark unless an operator initiates a chat;Popout;Customizable Olark branding;Pre-chat name/email survey;Hide when offline;Hide on close;Chat statistics and reports;Custom CSS;Standard Olark features;Use any desktop IM client;Mobile device support;Use Google Talk;Google Apps for Your Domain integration;Attention Grabber image;Welcome Assistant proactive chat;Operator-initiated chat;Visitor details;Offline messages;Incredibly fast email support;Customize/internationalize all text;Customize colors and themes;Google Analytics integration;Javascript API
Web-based and extremely user-friendly; Scalable; Flexible; Easy to integrate
Statistics
Stacks
411
Stacks
9
Followers
72
Followers
20
Votes
70
Votes
0
Pros & Cons
Pros
  • 28
    Easy to communicate with customers
  • 14
    Simple setup
  • 11
    Good interface
  • 8
    Free
  • 4
    Chrome/Safari notifications about new messages
No community feedback yet
Integrations
Segment
Segment
Zendesk
Zendesk
Help Scout
Help Scout
Highrise
Highrise
Salesforce Sales Cloud
Salesforce Sales Cloud
FreshDesk
FreshDesk
Unbounce
Unbounce
Desk.com
Desk.com
KickoffLabs
KickoffLabs
Twilio SendGrid
Twilio SendGrid
Sentry
Sentry
Ansible
Ansible
Bugsnag
Bugsnag
Bitrise
Bitrise
Crisp
Crisp
Stamplay
Stamplay

What are some alternatives to Olark, Clickatell?

Twilio

Twilio

Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

Nexmo

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Zopim

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Plivo

Plivo

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

Agora

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

ClickSend SMS

ClickSend SMS

Send and receive SMS globally with the SMS gateway. Trust your business messaging with reliable, direct routes, and lightning fast message delivery.

MessageBird

MessageBird

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

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