Channels vs Chatra

Overview

Chatra

Stacks3

Followers4

Votes0

Channels

Stacks22

Followers23

Votes0

Chatra vs Channels: What are the differences?

Chatra: A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests; Channels: Power up your customer service. It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.

Chatra and Channels are primarily classified as "Help Desk" and "Customer Support Chat" tools respectively.

Some of the features offered by Chatra are:

Online and offline modes
Targeted chats
Real-time visitor List

On the other hand, Channels provides the following key features:

eCommerce Integrations - Shopify and Magento
Pipedrive Integration
LiveChat Integration

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Manual

Detailed Comparison

Chatra	Channels
This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.	It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.
Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates	eCommerce Integrations - Shopify and Magento; Pipedrive Integration; LiveChat Integration; IVR; Mobile App; Call recordings; Live-listening; Click-to-Call Widget; International phone numbers; Toll-free numbers
Statistics
Stacks 3	Stacks 22
Followers 4	Followers 23
Votes 0	Votes 0
Integrations
Slack Jira Twilio PagerDuty Intercom Shopify	Shopify Magento

What are some alternatives to Chatra, Channels?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.