Chatra vs Netomi

Overview

Chatra

Stacks3

Followers4

Votes0

Netomi

Stacks1

Followers7

Votes0

Chatra vs Netomi: What are the differences?

What is Chatra? A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

What is Netomi? AI customer service and support to take care of the customers you worked hard to win. Automatically resolve customer service issues across email, chat, social and voice. Built to securely handle billions of customer interactions, it’s AI handles everyday tasks and seamlessly connects to the customer service software systems you’re already using.

Chatra can be classified as a tool in the "Help Desk" category, while Netomi is grouped under "Customer Support Chat".

Some of the features offered by Chatra are:

Online and offline modes
Targeted chats
Real-time visitor List

On the other hand, Netomi provides the following key features:

Automated customer service built for enterprise
Process and customer service system integrations
Natural language understanding

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Detailed Comparison

Chatra	Netomi
This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.	Automatically resolve customer service issues across email, chat, social and voice. Built to securely handle billions of customer interactions, it’s AI handles everyday tasks and seamlessly connects to the customer service software systems you’re already using.
Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates	Automated customer service built for enterprise; Process and customer service system integrations; Natural language understanding; Automated customer service and human collaboration; AI studio; Ongoing reinforcement learning
Statistics
Stacks 3	Stacks 1
Followers 4	Followers 7
Votes 0	Votes 0
Integrations
Slack Jira Twilio PagerDuty Intercom Shopify	Zendesk

What are some alternatives to Chatra, Netomi?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.