Cisco SNTC vs Get Satisfaction: What are the differences?

Developers describe Cisco SNTC as "Get access to Cisco's Technical Assistance Center (TAC) for device-level support". With Cisco Smart Net Total Care™ Service, your customers get access to Cisco's Technical Assistance Center (TAC) for device-level support, plus they're entitled to smart capabilities that reduce risk, help resolve problems faster, and increase operational efficiency. On the other hand, Get Satisfaction is detailed as "A platform for building authentic relations with your customers". Get Satisfaction helps companies build better relationships with their customers and prospects.

Cisco SNTC belongs to "Customer Support Chat" category of the tech stack, while Get Satisfaction can be primarily classified under "Customer Community".