FreshDesk vs Intelli Warranty
Overview
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Detailed Comparison
Freshdesk is an on demand customer support software that works across multiple support channels. | Intelli Warranty is an end-to-end SaaS-based warranty claims management software designed to help OEMs streamline and optimize their warranty operations. It improves operational efficiency, enhances customer satisfaction, and ensures complete transparency across the claims lifecycle. The system enables efficient claims processing through automated workflows, detailed claim templates, and real-time status tracking. It captures comprehensive warranty policies, coverage guidelines, and claim details, eliminating discrepancies, reducing bottlenecks, and preventing warranty fraud and duplicate claims. With advanced reporting, multi-channel visibility, and a detailed audit trail, Intelli Warranty supports informed decision-making, improved product quality, and automated supplier recovery. As a complete solution, it helps OEMs reduce operational costs by up to 30% while delivering efficient and reliable warranty management. |
Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.;Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.;Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.;Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.;Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.;Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.;Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.; Reuse common replies with Canned Responses;Automate common tasks and help desk scenarios;Mail to KBase and Create Knowledge on the Fly;Eliminate guesswork with a separate knowledge base;Track time spent and generate customer time sheets;Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.;Manage customer contact and companies;Draw deep insights with advanced helpdesk reporting;Help customers help you through community forums;Let your customers share ideas and vote on them too;Let each agent use your helpdesk in their language;Rebrand your portal to reflect your theme;Extend Freshdesk with Integrations and the API; | Supplier Recovery Automation |
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Followers 276 | Followers 1 |
Votes 8 | Votes 1 |
Pros & Cons | |
Pros
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Integrations | |
| No integrations available | |
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