FreshDesk vs Jitbit Helpdesk: What are the differences?

FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels; Jitbit Helpdesk: Helpdesk ticketing system. Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price..

FreshDesk and Jitbit Helpdesk belong to "Help Desk" category of the tech stack.

Some of the features offered by FreshDesk are:

• Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
• Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
• Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, Jitbit Helpdesk provides the following key features:

• Knowledge base
• Live chat and "contact us" widget for webites
• Mailbox integration