Helpjuice vs Zendesk: What are the differences?
Helpjuice: ... ..; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Helpjuice can be classified as a tool in the "Knowledge Management" category, while Zendesk is grouped under "Help Desk".
What is Helpjuice?
What is Zendesk?
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Why do developers choose Helpjuice?
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What are the cons of using Helpjuice?
What are the cons of using Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.