HiOperator vs Olark

Overview

Olark

Stacks411

Followers72

Votes70

HiOperator

Stacks2

Followers3

Votes0

Olark vs HiOperator: What are the differences?

Olark: Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs; HiOperator: Remote, distributed customer support and call triage. It is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

Olark and HiOperator can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Olark are:

CRM & Helpdesk Integration
Concurrent chats
Phone support

On the other hand, HiOperator provides the following key features:

Brand messaging
E-commerce ordering
Product support

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Detailed Comparison

Olark	HiOperator
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.	It is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.
CRM & Helpdesk Integration;Concurrent chats;Phone support;Operator groups;White label;SSL;Conversation transcripts;Hide Olark unless an operator initiates a chat;Popout;Customizable Olark branding;Pre-chat name/email survey;Hide when offline;Hide on close;Chat statistics and reports;Custom CSS;Standard Olark features;Use any desktop IM client;Mobile device support;Use Google Talk;Google Apps for Your Domain integration;Attention Grabber image;Welcome Assistant proactive chat;Operator-initiated chat;Visitor details;Offline messages;Incredibly fast email support;Customize/internationalize all text;Customize colors and themes;Google Analytics integration;Javascript API	Brand messaging; E-commerce ordering; Product support; Call screening; Customer analytics.
Statistics
Stacks 411	Stacks 2
Followers 72	Followers 3
Votes 70	Votes 0
Pros & Cons
Pros 28 Easy to communicate with customers 14 Simple setup 11 Good interface 8 Free 4 Chrome/Safari notifications about new messages	No community feedback yet
Integrations
Segment Zendesk Help Scout Highrise Salesforce Sales Cloud FreshDesk Unbounce Desk.com KickoffLabs	Stripe Zendesk Slack Magento Intercom Front

What are some alternatives to Olark, HiOperator?

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

Botxpert

Create an AI-powered chatbot with botxpert’s no-code platform. Automate support, sales & onboarding—no devs needed. 100 free credits

Ochat

Tired of sugar-coated feedback that leaves you guessing? Ochat's 3-step magic—create a link, share it, chat anonymously—unlocks raw, real-time truths to fix your flops before they flop harder!