Jira vs Jira Service Desk

Jira
Jira

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Jira vs Jira Service Desk: What are the differences?

Developers describe Jira as "The #1 software development tool used by agile teams to plan, track, and release great software". Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.. On the other hand, Jira Service Desk is detailed as "It is a helpdesk request tracker". It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

Jira belongs to "Issue Tracking" category of the tech stack, while Jira Service Desk can be primarily classified under "Help Desk".

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What is Jira?

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

What is Jira Service Desk?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Jira?
Why do developers choose Jira Service Desk?
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    What are the cons of using Jira?
    What are the cons of using Jira Service Desk?
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      What companies use Jira?
      What companies use Jira Service Desk?

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      What tools integrate with Jira?
      What tools integrate with Jira Service Desk?
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        What are some alternatives to Jira and Jira Service Desk?
        Trello
        Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
        Asana
        Asana is the easiest way for teams to track their work. From tasks and projects to conversations and dashboards, Asana enables teams to move work from start to finish--and get results. Available at asana.com and on iOS & Android.
        Confluence
        Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
        Redmine
        Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
        Bugzilla
        Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.
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        Decisions about Jira and Jira Service Desk
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        Interest over time
        Reviews of Jira and Jira Service Desk
        Avatar of waisbrot
        Lead Engineer at WHOOP
        Review ofJiraJira

        Most of my time in JIRA is spent

        • Waiting for pages to load
        • Clicking on links, because the information that I need is not available on the first pages I reach
        • Looking for the next link to click, because each page has a different layout and the bug title or the latest comment might be placed anywhere on the page

        Additionally, any time I search the documentation I get bug reports from years ago that appear unresolved or instructions for modifying the on-premesis installation (we have their cloud service).

        Avatar of CTimmerman
        Software Engineer
        Review ofJiraJira

        Compared to Bugzilla and Redmine, Jira requires a lot of manual configuration which can make project issues not compatible status-wise.

        How developers use Jira and Jira Service Desk
        Avatar of shridhardalavi
        shridhardalavi uses JiraJira

        It is used for bug tracking, issue tracking, and project management The basic use of this tool is to track issue and bugs related to your software and Mobile apps. It is also used for project management. The JIRA dashboard consists of many useful functions and features which make handling of issues easy.

        Avatar of Ujjwal Bhujel
        Ujjwal Bhujel uses JiraJira

        So much relief as you can track each and every issues, bugs, dev project and maintenance and a time machine when it comes to do that less interesting timesheet or daily status. Its a rescuer.

        Avatar of DigitalPermits
        DigitalPermits uses JiraJira

        We use a combination of Scrum and Kanban for our tasks. We focus more on the integration with Bitbucket to keep track of tasks and have bi-directional accountability.

        Avatar of MOKA Analytics
        MOKA Analytics uses JiraJira

        We use JIRA because it's a single tool that can be customized to each of our business processes: product development, customer on-boarding, and internal operations

        Avatar of Giovanni Candido da Silva
        Giovanni Candido da Silva uses JiraJira

        The agile process planing feedback and control is done in JIRA, with integrations in all places, like bitbucket code, confluence pages and build process

        Avatar of Kide Systems
        Kide Systems uses Jira Service DeskJira Service Desk

        Support request management

        Avatar of stutters
        stutters uses Jira Service DeskJira Service Desk

        Keep your customers happy

        How much does Jira cost?
        How much does Jira Service Desk cost?
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