Need advice about which tool to choose?Ask the StackShare community!

Jira

42.5K
31.7K
+ 1
1.2K
Jira Service Desk

202
126
+ 1
1
Add tool

Jira vs Jira Service Desk: What are the differences?

Developers describe Jira as "The #1 software development tool used by agile teams to plan, track, and release great software". Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.. On the other hand, Jira Service Desk is detailed as "It is a helpdesk request tracker". It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

Jira belongs to "Issue Tracking" category of the tech stack, while Jira Service Desk can be primarily classified under "Help Desk".

Decisions about Jira and Jira Service Desk
Jakub Olan
Node.js Software Engineer · | 4 upvotes · 143.7K views

YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.

See more
Get Advice from developers at your company using Private StackShare. Sign up for Private StackShare.
Learn More
Pros of Jira
Pros of Jira Service Desk
  • 304
    Powerful
  • 253
    Flexible
  • 148
    Easy separation of projects
  • 111
    Run in the cloud
  • 104
    Code integration
  • 56
    Easy to use
  • 50
    Run on your own
  • 37
    Great customization
  • 37
    Easy Workflow Configuration
  • 25
    REST API
  • 11
    Great Agile Management tool
  • 7
    Integrates with virtually everything
  • 4
    Confluence
  • 3
    Sentry Issues Integration
  • 2
    Complicated
  • 1
    Integration with Jira and Confluence

Sign up to add or upvote prosMake informed product decisions

Cons of Jira
Cons of Jira Service Desk
  • 6
    Rather expensive
  • 3
    Large memory requirement
    Be the first to leave a con

    Sign up to add or upvote consMake informed product decisions

    What is Jira?

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

    What is Jira Service Desk?

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Jira?
    What companies use Jira Service Desk?
    See which teams inside your own company are using Jira or Jira Service Desk.
    Sign up for Private StackShareLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Jira?
    What tools integrate with Jira Service Desk?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    What are some alternatives to Jira and Jira Service Desk?
    Trello
    Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
    Asana
    Asana is the easiest way for teams to track their work. From tasks and projects to conversations and dashboards, Asana enables teams to move work from start to finish--and get results. Available at asana.com and on iOS & Android.
    Confluence
    Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
    Redmine
    Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
    Bugzilla
    Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.
    See all alternatives