Kayako vs SupportBee: What are the differences?
Developers describe Kayako as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. On the other hand, SupportBee is detailed as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
Kayako and SupportBee can be categorized as "Help Desk" tools.
Some of the features offered by Kayako are:
- Support ticketing with email integration
- Live chat widgets for your helpdesk and your website
- Real-time visitor monitoring
On the other hand, SupportBee provides the following key features:
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing