Kayako vs UserVoice: What are the differences?
What is Kayako? Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships. Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Kayako and UserVoice can be categorized as "Help Desk" tools.
Some of the features offered by Kayako are:
- Support ticketing with email integration
- Live chat widgets for your helpdesk and your website
- Real-time visitor monitoring
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
"Unlimited custom fields on forms" is the primary reason why developers consider Kayako over the competitors, whereas "Feedback tool" was stated as the key factor in picking UserVoice.
What is Kayako?
What is UserVoice?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.