Kayako vs UserVoice

Kayako
Kayako

7
6
+ 1
23
UserVoice
UserVoice

343
102
+ 1
143
Add tool

Kayako vs UserVoice: What are the differences?

What is Kayako? Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships. Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Kayako and UserVoice can be categorized as "Help Desk" tools.

Some of the features offered by Kayako are:

  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Unlimited custom fields on forms" is the primary reason why developers consider Kayako over the competitors, whereas "Feedback tool" was stated as the key factor in picking UserVoice.

- No public GitHub repository available -
- No public GitHub repository available -

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Kayako?
Why do developers choose UserVoice?

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What are the cons of using Kayako?
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    What companies use Kayako?
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    What tools integrate with Kayako?
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    What are some alternatives to Kayako and UserVoice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    GrooveHQ
    Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
    See all alternatives
    Decisions about Kayako and UserVoice
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    Interest over time
    Reviews of Kayako and UserVoice
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    How developers use Kayako and UserVoice
    Avatar of StackShare
    StackShare uses UserVoiceUserVoice

    Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

    Avatar of Lee Munroe
    Lee Munroe uses UserVoiceUserVoice

    When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

    Avatar of Dirk Eisenberg
    Dirk Eisenberg uses UserVoiceUserVoice

    Gives any user the chance to give feedback and drop support tickets.

    Avatar of Giftstarter
    Giftstarter uses UserVoiceUserVoice

    We like to give users a voice. We do that with UserVoice.

    Avatar of AmericanBibleSociety
    AmericanBibleSociety uses UserVoiceUserVoice

    Our user feedback and support tool for all products.

    Avatar of Chris Matheson
    Chris Matheson uses KayakoKayako

    Incoming email support, ticketing etc

    How much does Kayako cost?
    How much does UserVoice cost?