Sparkcentral vs Zendesk: What are the differences?
Developers describe Sparkcentral as "Enterprise social media helpdesk platform". If you’re handling an influx of questions over social media, your team must work swiftly and accurately. Sparkcentral enables your team to provide the best social media customer experience. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Sparkcentral belongs to "Social Media Tools" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".
Some of the features offered by Sparkcentral are:
- Automated Workflow
- Collision Control
- Internal Collaboration
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
What is Sparkcentral?
What is Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.