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Sparkcentral
Sparkcentral

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Zendesk
Zendesk

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Sparkcentral vs Zendesk: What are the differences?

Developers describe Sparkcentral as "Enterprise social media helpdesk platform". If you’re handling an influx of questions over social media, your team must work swiftly and accurately. Sparkcentral enables your team to provide the best social media customer experience. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Sparkcentral belongs to "Social Media Tools" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".

Some of the features offered by Sparkcentral are:

  • Automated Workflow
  • Collision Control
  • Internal Collaboration

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
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What is Sparkcentral?

If you’re handling an influx of questions over social media, your team must work swiftly and accurately. Sparkcentral enables your team to provide the best social media customer experience.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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          What are some alternatives to Sparkcentral and Zendesk?
          AddThis
          It provide tools that make it easier to share content across the social web, and provides publishers with increased traffic and in-depth analytics.
          Buffer
          Buffer helps you manage multiple social media accounts at once. Quickly schedule content from anywhere on the web, collaborate with team members, and analyze rich statistics on how your posts perform.
          Tweetdeck
          The most powerful Twitter tool for real-time tracking, organizing, and engagement. Reach your audiences and discover the best of Twitter.From breaking news and entertainment to sports and politics, get the full story with all the live commentary.
          Hootsuite
          It manages all your social media in one place. From finding prospects to serving customers, it helps you do more with your social media. The system's user interface takes the form of a dashboard, and supports social network integrations.
          mention
          Start listening to what's being said on the web and social web. React quickly, collaborate, and analyze your online presence.
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          Decisions about Sparkcentral and Zendesk
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          How developers use Sparkcentral and Zendesk
          Avatar of MOKA Analytics
          MOKA Analytics uses ZendeskZendesk

          We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

          Avatar of Adam Bird
          Adam Bird uses ZendeskZendesk

          Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

          Avatar of Tinker Travel
          Tinker Travel uses ZendeskZendesk

          Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

          Avatar of Grubster
          Grubster uses ZendeskZendesk

          It's our customer service system for dealing with inbound ticket requests from any channel integrated.

          Avatar of Gitt
          Gitt uses ZendeskZendesk

          Have so many options, and can connect with our custom infrastructure and existing support channel.

          How much does Sparkcentral cost?
          How much does Zendesk cost?
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