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  5. Word Pigeon vs Zendesk

Word Pigeon vs Zendesk

OverviewComparisonAlternatives

Overview

Zendesk
Zendesk
Stacks8.4K
Followers5.0K
Votes354
Word Pigeon
Word Pigeon
Stacks0
Followers2
Votes0

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Detailed Comparison

Zendesk
Zendesk
Word Pigeon
Word Pigeon

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Instead of copying and pasting from Google Docs to WordPress and losing your images and formatting in the process, it makes it easy to compose your posts in Google Docs and publish to WordPress with your images, links and formatting intact. In a single click. No coding. No changes to your WordPress theme. No crazy code to break your site. Just massively increased productivity and HOURS saved.

Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.;
Select to export as a Wordpress Page or a Post; Select to export as a Draft or published into your Wordpress blog; Choose Tags for the Wordpress post (optional); Images exported across (PNG, GIF, JPG); Animated Gifs supported; Choose Categories for your Wordpress post(optional); Choose Author of the Wordpress post (optional) Image resizes retained; Links retained; Colours retained for Text Colour, Highlight Colour and table cell background colour; Text decoration Retained for bold, underlined, italic or any combination of the three; Tables Exported; Embedded Charts Exported; Text Alignment on the page and in tables Retained; Horizontal Lines inserted from the google doc inserted as <hr /> tags
Statistics
Stacks
8.4K
Stacks
0
Followers
5.0K
Followers
2
Votes
354
Votes
0
Pros & Cons
Pros
  • 135
    Centralizes our customer support
  • 73
    Many integrations
  • 60
    Easy to setup
  • 26
    Simple
  • 26
    Cheap
No community feedback yet
Integrations
LiveChat
LiveChat
Harvest
Harvest
Box
Box
Salesforce Sales Cloud
Salesforce Sales Cloud
BugHerd
BugHerd
Woopra
Woopra
Mailchimp
Mailchimp
Olark
Olark
Formstack
Formstack
Podio
Podio
WordPress
WordPress
Google Docs
Google Docs

What are some alternatives to Zendesk, Word Pigeon?

UserVoice

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Groove

Build better customer experiences with Groove

FreshDesk

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Local by Flywheel

Local by Flywheel

It is a free local development environment designed to simplify the workflow of WordPress developers and designers. It makes creating a local WordPress site a light breeze. Any site created with it, will automatically have a self-signed certificate created.

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