UserEcho vs Zoho Desk

Overview

UserEcho

Stacks3

Followers3

Votes0

Zoho Desk

Stacks53

Followers42

Votes0

Zoho Desk vs UserEcho: What are the differences?

Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer; UserEcho: A customer service software that allows users to communicate with their consumers. It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

Zoho Desk and UserEcho can be primarily classified as "Help Desk" tools.

Some of the features offered by Zoho Desk are:

Multichannel Help Desk
Self Service
Agent Productivity

On the other hand, UserEcho provides the following key features:

API
Chat
Customizable Branding

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Detailed Comparison

UserEcho	Zoho Desk
It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.	It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
API; Chat; Customizable Branding; Knowledge Base; Multi-Channel Communication; Social Media Integration; Surveys & Feedback; Ticket Management	Multichannel Help Desk; Self Service; Agent Productivity
Statistics
Stacks 3	Stacks 53
Followers 3	Followers 42
Votes 0	Votes 0
Pros & Cons
No community feedback yet	Pros 0 It is simple setup, Excellent support, configurable
Integrations
Pivotal Tracker Jira WordPress Slack HipChat Yandex Mail	Zoho CRM Slack Jira

What are some alternatives to UserEcho, Zoho Desk?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.