Acquire vs HelpDesk+

Overview

Acquire

Stacks0

Followers4

Votes0

HelpDesk+

Stacks12

Followers12

Votes0

Acquire vs HelpDesk+: What are the differences?

Developers describe Acquire as "The best way to connect with customers". It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs. On the other hand, HelpDesk+ is detailed as "Jira service desk for Slack". It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

Acquire belongs to "Help Desk" category of the tech stack, while HelpDesk+ can be primarily classified under "Slack Tools".

Some of the features offered by Acquire are:

Live chat software
Chatbot
Cobrowsing

On the other hand, HelpDesk+ provides the following key features:

Threaded conversations
View & Update Requests
Notifications for updates from anywhere

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CLI (Node.js)

Manual

Detailed Comparison

Acquire	HelpDesk+
It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs.	It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
Live chat software; Chatbot; Cobrowsing; Customer profile management; Canned responses; Multiple customer requests; Text chat with screen sharing; Video and voice call; Targeted messaging; Two-way communications; Analytics and reporting	Threaded conversations; View & Update Requests; Notifications for updates from anywhere
Statistics
Stacks 0	Stacks 12
Followers 4	Followers 12
Votes 0	Votes 0
Integrations
Slack WordPress HubSpot Zendesk Zapier Shopify Freshservice OneLogin Google Tag Manager Ubuntu	Slack

What are some alternatives to Acquire, HelpDesk+?

Intercom

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Customer.io

Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.