Chatra vs Chatwoot

Overview

Chatra

Stacks3

Followers4

Votes0

Chatwoot

Stacks31

Followers57

Votes0

GitHub Stars25.9K

Forks5.7K

Chatra vs Chatwoot: What are the differences?

Developers describe Chatra as "A live chat messenger app that is designed to work smoothly with your company's website". This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests. On the other hand, Chatwoot is detailed as "Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat". It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.

Chatra can be classified as a tool in the "Help Desk" category, while Chatwoot is grouped under "Customer Support Chat".

Some of the features offered by Chatra are:

Online and offline modes
Targeted chats
Real-time visitor List

On the other hand, Chatwoot provides the following key features:

Real-time Reporting
Automatic agent assignment
Canned responses to reply to FAQs. Private notes to collaborate with your team mates. Resolve queries faster and be a productivity ninja.

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Detailed Comparison

Chatra	Chatwoot
This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.	It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.
Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates	Real-time Reporting; Automatic agent assignment; Canned responses to reply to FAQs. Private notes to collaborate with your team mates. Resolve queries faster and be a productivity ninja.
Statistics
GitHub Stars -	GitHub Stars 25.9K
GitHub Forks -	GitHub Forks 5.7K
Stacks 3	Stacks 31
Followers 4	Followers 57
Votes 0	Votes 0
Integrations
Slack Jira Twilio PagerDuty Intercom Shopify	Windows Ubuntu macOS

What are some alternatives to Chatra, Chatwoot?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.