Chatra vs Desk360

Overview

Chatra

Stacks3

Followers4

Votes0

Desk360

Stacks3

Followers4

Votes0

Desk360 vs Chatra: What are the differences?

Developers describe Desk360 as "* A cloud-based omnichannel customer support platform with 360-degree customer view*". It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback. On the other hand, Chatra is detailed as "A live chat messenger app that is designed to work smoothly with your company's website". This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Desk360 and Chatra can be categorized as "Help Desk" tools.

Some of the features offered by Desk360 are:

9 communication channels
Ticket System
Next-Generation Inbox

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

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Detailed Comparison

Chatra	Desk360
This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.	It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback.
Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates	9 communication channels; Ticket System; Next-Generation Inbox; Bulk Actions on Tickets; Quick Answers; Ticket Auto-Reply; Ticket Activity Logs; Email Templates; Ticket Management Between Teams; Private Notes; Email Notifications; Authorization Control; Reports on Agent Performance and Ticket Volume; Dashboard; Mobile SDK in 40 Languages; Callback Function; JIRA, Trello and Slack Integrations
Statistics
Stacks 3	Stacks 3
Followers 4	Followers 4
Votes 0	Votes 0
Integrations
Slack Jira Twilio PagerDuty Intercom Shopify	Slack Jira Trello

What are some alternatives to Chatra, Desk360?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.