Fogbender vs Olark
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs. | It makes it easy for you to work with customer teams, rather than just supporting each user independently. B2B companies with team dashboards can embed our messaging widget to offer off-the-shelf shared support channels to their users. |
CRM & Helpdesk Integration;Concurrent chats;Phone support;Operator groups;White label;SSL;Conversation transcripts;Hide Olark unless an operator initiates a chat;Popout;Customizable Olark branding;Pre-chat name/email survey;Hide when offline;Hide on close;Chat statistics and reports;Custom CSS;Standard Olark features;Use any desktop IM client;Mobile device support;Use Google Talk;Google Apps for Your Domain integration;Attention Grabber image;Welcome Assistant proactive chat;Operator-initiated chat;Visitor details;Offline messages;Incredibly fast email support;Customize/internationalize all text;Customize colors and themes;Google Analytics integration;Javascript API | Enable colleagues at the same customer company to help each other;
Decrease time-to-resolution, improve answer quality;
Increase user engagement, build relationships, foster communities “for free”, as a by-product of team-to-team support;
Unify Slack Shared Channels and catch-all contact form or live chat into a single system designed for B2B;
More productivity, less complexity;
Increase organic upsell opportunities;
Always know the identities of your champions, within each account;
Uncover the potential of conversational marketing to teams, not individuals |
Statistics | |
Stacks 411 | Stacks 1 |
Followers 72 | Followers 2 |
Votes 70 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
What are some alternatives to Olark, Fogbender?
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Zopim
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tawk.to
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Kayako
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Crisp
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Desk.com
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Groove
Build better customer experiences with Groove
FreshDesk
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