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Aircall vs Twilio: What are the differences?
Introduction
Aircall and Twilio are both communication platforms but have several key differences. Here are the top 6 differences between Aircall and Twilio:
Pricing model: Aircall offers a subscription-based pricing model, where customers pay a fixed monthly fee based on the number of users and features they require. In contrast, Twilio offers a pay-as-you-go pricing model, where customers are billed based on their actual usage, including the number of calls and SMS messages sent.
Features and integrations: Aircall provides a comprehensive set of features specifically tailored for call center operations, such as call routing, IVR, call monitoring, and analytics. It also offers integrations with popular CRM and helpdesk tools. Twilio, on the other hand, provides a broader range of communication services, including voice calls, SMS, video, and chat. It offers extensive APIs and SDKs that developers can leverage to build custom communication solutions.
Phone numbers and coverage: Aircall offers phone numbers in over 100 countries and provides coverage for local, national, and toll-free numbers. However, the availability of phone numbers may be limited in some countries. Twilio, on the other hand, provides phone numbers in over 180 countries, with wide coverage options for local, mobile, toll-free, and short codes. It has one of the largest global phone number inventories.
Call quality and reliability: Aircall prioritizes call quality and reliability by maintaining a global network of carrier partners to ensure high call quality and minimize call drops. It also offers features like dynamic voice routing to optimize call paths. Twilio has a similar carrier-grade network infrastructure and provides several features like call recording, call queuing, and intelligent call routing to enhance call quality and reliability.
Ease of use and setup: Aircall focuses on providing a user-friendly interface and easy setup process. It offers intuitive call management features that can be accessed through a web-based dashboard or mobile apps. Twilio, on the other hand, is primarily an API-based platform, aimed at developers. While it offers user-friendly tools and documentation, it requires some coding knowledge to integrate and utilize its services effectively.
Customer support and resources: Aircall provides dedicated customer support through various channels, including live chat, phone, and email. It also offers a robust knowledge base and training resources to help customers get started and troubleshoot issues. Twilio offers support through its Developer Support team, which primarily focuses on technical and integration-related queries. It provides detailed documentation, sample code, and a vast online community of developers for assistance.
In summary, Aircall offers subscription-based pricing with call center-focused features and a user-friendly interface, whereas Twilio provides pay-as-you-go pricing with a broader range of communication services and extensive APIs for developers. Aircall specializes in call center operations, while Twilio caters to a wider audience with flexible communication solutions.
Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!
if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform
Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.
Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe
Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck
Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.
Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.
That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet
stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..
Pros of Aircall
- International phone numbers3
- Many integrations1
- 5 mn to get a line working on a PC1
- Call tracking and supervision1
Pros of Twilio
- Powerful, simple, and well documented api148
- RESTful API88
- Clear pricing66
- Great sms services61
- Low cost of entry58
- Global SMS Gateway29
- Good value14
- Cloud IVR12
- Simple11
- Extremely simple to integrate with rails11
- Great for startups6
- SMS5
- Great developer program3
- Hassle free3
- Text me the app pages2
- New Features constantly rolling out1
- Many deployment options, from build from scratch to buy1
- Easy integration1
- Two factor authentication1
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Cons of Aircall
Cons of Twilio
- Predictable pricing4
- Expensive2
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What is Aircall?
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