Need advice about which tool to choose?Ask the StackShare community!
Aircall vs Twilio: What are the differences?
Aircall: The phone system for modern business. Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app; Twilio: Bring voice and messaging to your web and mobile applications. Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Aircall can be classified as a tool in the "Phone" category, while Twilio is grouped under "Voice and SMS".
Some of the features offered by Aircall are:
- Instant phone numbers
- custom music and messages
- opening hours
On the other hand, Twilio provides the following key features:
- Phone- Phone Numbers API
- Phone- Convert Text to Speech and Play Audio
- Phone- Record Calls and Store Them
"International phone numbers" is the primary reason why developers consider Aircall over the competitors, whereas "Powerful, simple, and well documented api" was stated as the key factor in picking Twilio.
What is Aircall?
What is Twilio?
Need advice about which tool to choose?Ask the StackShare community!
Why do developers choose Aircall?
Why do developers choose Twilio?
Sign up to add, upvote and see more prosMake informed product decisions
What are the cons of using Aircall?
What are the cons of using Twilio?
What companies use Aircall?
What companies use Twilio?
Sign up to get full access to all the companiesMake informed product decisions
What tools integrate with Aircall?
Sign up to get full access to all the tool integrationsMake informed product decisions
SmartZip
Nexmo vs Twilio ?
Back in the early days at SmartZip Analytics, that evaluation had - for whatever reason - been made by Product Management. Some developers might have been consulted, but we hadn't made the final call and some key engineering aspects of it were omitted.
When revamping the platform, I made sure to flip the decision process how it should be. Business provided an input but Engineering lead the way and has the final say on all implementation matters. My engineers and I decided on re-evaluating the criteria and vendor selection. Not only did we need SMS support, but were we not thinking about #VoiceAndSms support as the use cases evolved.
Also, on an engineering standpoint, SDK mattered. Nexmo didn't have any. Twilio did. No-one would ever want to re-build from scratch integration layers vendors should naturally come up with and provide their customers with.
Twilio won on all fronts. Including costs and implementation timelines. No-one even noticed the vendor switch.
Many years later, Twilio demonstrated its position as a leader by holding conferences in the Bay Area, announcing features like Twilio Functions. Even acquired Authy which we also used for 2FA. Twilio's growth has been amazing. Its recent acquisition of SendGrid continues to show it.
TwilioTwilio is by far the most complete solution for SMS, its API is extremely well structured. And its integration with rails is pretty straight forward.
TwilioWe use Twilio extensively for voice call routing, for texting. We, in fact, use it for MMS messaging as of recently...We do number masking. So the personal shopper never has your actual number, you call the Twilio number and it routes you intelligently to the customer. And vice-versa.
TwilioTwilio is a service I have experimented with, and given a project with SMS requirements I would choose Twilio to support that.
Aircall5mn to set up phone system with international phone numbers. Our support team use it to better answer customers.
TwilioFor my own phone forwarding system, SMS messaging, and will gladly build such systems for clients.
TwilioI set up text-message alerts to be sent to me when an error was raised on the web application.
TwilioUsed with BlueMix NodeRed to build an application that sends a text when it's about to rain.