Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Aircall
Aircall

31
22
+ 1
6
Twilio
Twilio

2.5K
1.5K
+ 1
485
Add tool

Aircall vs Twilio: What are the differences?

Aircall: The phone system for modern business. Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app; Twilio: Bring voice and messaging to your web and mobile applications. Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

Aircall can be classified as a tool in the "Phone" category, while Twilio is grouped under "Voice and SMS".

Some of the features offered by Aircall are:

  • Instant phone numbers
  • custom music and messages
  • opening hours

On the other hand, Twilio provides the following key features:

  • Phone- Phone Numbers API
  • Phone- Convert Text to Speech and Play Audio
  • Phone- Record Calls and Store Them

"International phone numbers" is the primary reason why developers consider Aircall over the competitors, whereas "Powerful, simple, and well documented api" was stated as the key factor in picking Twilio.

- No public GitHub repository available -
- No public GitHub repository available -

What is Aircall?

Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

What is Twilio?

Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Aircall?
Why do developers choose Twilio?

Sign up to add, upvote and see more prosMake informed product decisions

    Be the first to leave a con
      Be the first to leave a con
      What companies use Aircall?
      What companies use Twilio?

      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with Aircall?
      What tools integrate with Twilio?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      What are some alternatives to Aircall and Twilio?
      Talkdesk
      Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
      Grasshopper
      Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.
      Dialpad
      It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.
      RingCentral
      Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There鈥檚 no PBX hardware.
      WhatsApp
      It is a cross-platform mobile messaging app for iPhone, BlackBerry, Android, Windows Phone and Nokia. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.
      See all alternatives
      Decisions about Aircall and Twilio
      Julien DeFrance
      Julien DeFrance
      Principal Software Engineer at Tophatter | 3 upvotes 42.1K views
      atSmartZipSmartZip
      Twilio SendGrid
      Twilio SendGrid
      Authy
      Authy
      Twilio Functions
      Twilio Functions
      Twilio
      Twilio
      Nexmo
      Nexmo
      #Twilio
      #SDK
      #SMS
      #VoiceAndSms

      Nexmo vs Twilio ?

      Back in the early days at SmartZip Analytics, that evaluation had - for whatever reason - been made by Product Management. Some developers might have been consulted, but we hadn't made the final call and some key engineering aspects of it were omitted.

      When revamping the platform, I made sure to flip the decision process how it should be. Business provided an input but Engineering lead the way and has the final say on all implementation matters. My engineers and I decided on re-evaluating the criteria and vendor selection. Not only did we need SMS support, but were we not thinking about #VoiceAndSms support as the use cases evolved.

      Also, on an engineering standpoint, SDK mattered. Nexmo didn't have any. Twilio did. No-one would ever want to re-build from scratch integration layers vendors should naturally come up with and provide their customers with.

      Twilio won on all fronts. Including costs and implementation timelines. No-one even noticed the vendor switch.

      Many years later, Twilio demonstrated its position as a leader by holding conferences in the Bay Area, announcing features like Twilio Functions. Even acquired Authy which we also used for 2FA. Twilio's growth has been amazing. Its recent acquisition of SendGrid continues to show it.

      See more
      Interest over time
      Reviews of Aircall and Twilio
      Review ofTwilioTwilio

      Twilio is by far the most complete solution for SMS, its API is extremely well structured. And its integration with rails is pretty straight forward.

      How developers use Aircall and Twilio
      Avatar of Instacart
      Instacart uses TwilioTwilio

      We use Twilio extensively for voice call routing, for texting. We, in fact, use it for MMS messaging as of recently...We do number masking. So the personal shopper never has your actual number, you call the Twilio number and it routes you intelligently to the customer. And vice-versa.

      Avatar of Kent Steiner
      Kent Steiner uses TwilioTwilio

      Twilio is a service I have experimented with, and given a project with SMS requirements I would choose Twilio to support that.

      Avatar of Green-acres
      Green-acres uses AircallAircall

      5mn to set up phone system with international phone numbers. Our support team use it to better answer customers.

      Avatar of William Baker
      William Baker uses TwilioTwilio

      For my own phone forwarding system, SMS messaging, and will gladly build such systems for clients.

      Avatar of atandy
      atandy uses TwilioTwilio

      I set up text-message alerts to be sent to me when an error was raised on the web application.

      Avatar of Zachary Melacncon
      Zachary Melacncon uses TwilioTwilio

      Used with BlueMix NodeRed to build an application that sends a text when it's about to rain.

      How much does Aircall cost?
      How much does Twilio cost?
      News about Aircall
      More news