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Aircall vs Twilio: What are the differences?

Introduction

Aircall and Twilio are both communication platforms but have several key differences. Here are the top 6 differences between Aircall and Twilio:

  1. Pricing model: Aircall offers a subscription-based pricing model, where customers pay a fixed monthly fee based on the number of users and features they require. In contrast, Twilio offers a pay-as-you-go pricing model, where customers are billed based on their actual usage, including the number of calls and SMS messages sent.

  2. Features and integrations: Aircall provides a comprehensive set of features specifically tailored for call center operations, such as call routing, IVR, call monitoring, and analytics. It also offers integrations with popular CRM and helpdesk tools. Twilio, on the other hand, provides a broader range of communication services, including voice calls, SMS, video, and chat. It offers extensive APIs and SDKs that developers can leverage to build custom communication solutions.

  3. Phone numbers and coverage: Aircall offers phone numbers in over 100 countries and provides coverage for local, national, and toll-free numbers. However, the availability of phone numbers may be limited in some countries. Twilio, on the other hand, provides phone numbers in over 180 countries, with wide coverage options for local, mobile, toll-free, and short codes. It has one of the largest global phone number inventories.

  4. Call quality and reliability: Aircall prioritizes call quality and reliability by maintaining a global network of carrier partners to ensure high call quality and minimize call drops. It also offers features like dynamic voice routing to optimize call paths. Twilio has a similar carrier-grade network infrastructure and provides several features like call recording, call queuing, and intelligent call routing to enhance call quality and reliability.

  5. Ease of use and setup: Aircall focuses on providing a user-friendly interface and easy setup process. It offers intuitive call management features that can be accessed through a web-based dashboard or mobile apps. Twilio, on the other hand, is primarily an API-based platform, aimed at developers. While it offers user-friendly tools and documentation, it requires some coding knowledge to integrate and utilize its services effectively.

  6. Customer support and resources: Aircall provides dedicated customer support through various channels, including live chat, phone, and email. It also offers a robust knowledge base and training resources to help customers get started and troubleshoot issues. Twilio offers support through its Developer Support team, which primarily focuses on technical and integration-related queries. It provides detailed documentation, sample code, and a vast online community of developers for assistance.

In summary, Aircall offers subscription-based pricing with call center-focused features and a user-friendly interface, whereas Twilio provides pay-as-you-go pricing with a broader range of communication services and extensive APIs for developers. Aircall specializes in call center operations, while Twilio caters to a wider audience with flexible communication solutions.

Advice on Aircall and Twilio
Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 105.8K views
Recommends
on
TwilioTwilio
at

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 112.7K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)
Recommends
on
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Recommends
on
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Recommends
on
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 112.3K views
Recommends
on
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Pros of Aircall
Pros of Twilio
  • 3
    International phone numbers
  • 1
    Many integrations
  • 1
    5 mn to get a line working on a PC
  • 1
    Call tracking and supervision
  • 148
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Simple
  • 11
    Extremely simple to integrate with rails
  • 6
    Great for startups
  • 5
    SMS
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Easy integration
  • 1
    Two factor authentication

Sign up to add or upvote prosMake informed product decisions

Cons of Aircall
Cons of Twilio
    Be the first to leave a con
    • 4
      Predictable pricing
    • 2
      Expensive

    Sign up to add or upvote consMake informed product decisions

    What is Aircall?

    Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

    What is Twilio?

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

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    What companies use Aircall?
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    Jul 2 2019 at 9:34PM

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