BugMuncher vs SupportFu
Overview
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CLI (Node.js)
Manual
Detailed Comparison
BugMuncher is the best way for users to give feedback and bug reports on your website. Users can highlight and black out areas of your site, then BugMuncher will create a screen shot and send it directly to you. | SupportFu is a fully hosted solution to manage email and twitter based customer support. |
Visual Feedback- With BugMuncher your users can highlight relevant areas of your site.;Privacy Protected- Users can black out their personal information, so their personal details stay private.;More User Info- BugMuncher feedback automatically includes user info like browser, version, screen size & operating system.;Instant Notification- Feedback and screenshots are instantly emailed directly to you, as well as being stored in your control panel.;Highlight- Your website's users can simply click and drag to highlight areas of your website relevant to their feedback. This shows you exactly what your users are describing.;Black Out- Users can also use 'black out' mode to cover up any sensitive information with black boxes before they send their feedback.;Preview and send.- Screenshots are then automatically created, and shown to your users for them to approve before being sent on to you, along with their description and browser details.;SSL Encryption- BugMuncher works over a secure, encrypted, SSL connection. This way you are safe in the knowledge that your data cannot be intercepted between your website and BugMuncher.;Instant Email Notification- BugMuncher can send you an instant email notification when ever a feedback report is submitted. This email contains all the report information, as well as the screenshot as an attachment.;Feedback Reports Saved- All Feedback reports and screenshots are saved to your BugMuncher control panel, allowing you to view, search and close them at your leisure. All data is backed up daily so you don't need to worry about ever losing your data.;User Information- Important User Information is automatically saved with all feedback reports, this data includes their browser and version, operating system, full user agent, screen size, and email address (if provided).;JavaScript API- BugMuncher's JavaScript API provides an interface through which you can open and close the widget, set call back functions for when the widget is opened and closed, and trigger silent screenshots.;
Internationalisation- BugMuncher is currently available in English, Dutch, Swedish and Turkish, with more translations coming soon. | Universal Inbox;Ticket Management;Productivity Tools;Customer Profiles;Intelligent Insights;SupportFu Apps |
Statistics | |
Stacks 3 | Stacks 4 |
Followers 8 | Followers 2 |
Votes 1 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
What are some alternatives to BugMuncher, SupportFu?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
BugHerd
BugHerd embeds directly into a website so bugs are flagged and managed visually without the need to fill out lengthy forms. BugHerd also lets your client and stakeholders log bugs visually right from within your website or web application. They never have to switch into another app, and it’s easier and faster than sending an email.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
