Chaskiq vs Zendesk

Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.;

Customer Segment Filters with custom attributes support; Web Messenger embed; Agent's conversation routing; Text chat with customizable content blocks support; Video Calls !; Triggerable conversational bots; Mailing campaigns; Onboarding tours; API integrations - Whatsapp / Twitter DM / Slack / Calendly / Zoom and more!; CRM integration - Pipedrive supported; Webhooks; Help Center system with multilanguage support; API support - consumible via GrapqhQL with Oauth authorization; Quick replies (as canned responses); To learn more about the philosophy and goals of the project, visit chaskiq.io.