Kayako vs Chatra

Overview

Kayako

Stacks12

Followers19

Votes23

Chatra

Stacks3

Followers4

Votes0

Kayako vs Chatra: What are the differences?

What is Kayako? Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships. Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is Chatra? A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Kayako and Chatra belong to "Help Desk" category of the tech stack.

Some of the features offered by Kayako are:

Support ticketing with email integration
Live chat widgets for your helpdesk and your website
Real-time visitor monitoring

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

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Detailed Comparison

Kayako	Chatra
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.	This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.
Support ticketing with email integration;Live chat widgets for your helpdesk and your website;Real-time visitor monitoring;Track and record phone calls;Rich self-service helpdesk;Advanced ticket workflows, rules and automations;Custom fields for tickets, chats and customers;Rich customer and organization profiles for CRM;Support for multiple plans;Manage ticket reply and resolution deadlines;Define business hours for accurate performance tracking;Automatic escalation rules ensures nothing slips through;Native mobile apps for iOS, Android, Windows and Blackberry;Mobile live chat with the Jabber gateway;100+ out-of-the-box helpdesk reports;Build custom reports with the Kayako Query Language;Schedule reports to be automatically delivered to your inbox;Multi-lingual customer support and localizations;Full control over the look and feel of the helpdesk;REST API, integrates with your apps and backend systems	Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates
Statistics
Stacks 12	Stacks 3
Followers 19	Followers 4
Votes 23	Votes 0
Pros & Cons
Pros 3 Easy to customize 3 Possible to host on your own 3 API access 3 Module based extensions 3 OS independent frontend	No community feedback yet
Integrations
No integrations available	Slack Jira Twilio PagerDuty Intercom Shopify

What are some alternatives to Kayako, Chatra?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.