Chatra vs Papercups

Overview

Chatra

Stacks3

Followers4

Votes0

Papercups

Stacks3

Followers6

Votes0

GitHub Stars5.9K

Forks557

Papercups vs Chatra: What are the differences?

Developers describe Papercups as "Open source live customer chat". It is an open-source live customer chat app written in Elixir. We offer a self-hosted alternative to Intercom for companies that are security & privacy conscientious. We're starting with chat, but long term, we want to handle all customer messaging. On the other hand, Chatra is detailed as "A live chat messenger app that is designed to work smoothly with your company's website". This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Papercups can be classified as a tool in the "Customer Support Chat" category, while Chatra is grouped under "Help Desk".

Some of the features offered by Papercups are:

Chat directly with your users
Highly customizable widget
Integrate with your favorite tools

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

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CLI (Node.js)

Manual

Detailed Comparison

Chatra	Papercups
This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.	It is an open-source live customer chat app written in Elixir. We offer a self-hosted alternative to Intercom for companies that are security & privacy conscientious. We're starting with chat, but long term, we want to handle all customer messaging.
Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates	Chat directly with your users; Highly customizable widget; Integrate with your favorite tools; Personalized support
Statistics
GitHub Stars -	GitHub Stars 5.9K
GitHub Forks -	GitHub Forks 557
Stacks 3	Stacks 3
Followers 4	Followers 6
Votes 0	Votes 0
Integrations
Slack Jira Twilio PagerDuty Intercom Shopify	Slack Mailgun Gmail

What are some alternatives to Chatra, Papercups?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.