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  5. Clickatell vs Zopim

Clickatell vs Zopim

OverviewComparisonAlternatives

Overview

Zopim
Zopim
Stacks403
Followers84
Votes28
Clickatell
Clickatell
Stacks9
Followers20
Votes0

Clickatell vs Zopim: What are the differences?

  1. Cost: Clickatell offers flexible pricing options based on usage and features required, while Zopim's pricing structure is more standardized with clear tiers and feature sets.
  2. Features: Clickatell is primarily focused on providing SMS services for businesses, while Zopim offers live chat and customer support software with more comprehensive features such as chatbots and monitoring tools.
  3. Integration: Clickatell is more focused on integrating with third-party systems and software to enhance communication channels, while Zopim provides seamless integration with popular CRM systems like Salesforce and Zendesk.
  4. Customer Support: Clickatell offers comprehensive support options, including 24/7 customer service, dedicated account managers, and online resources, whereas Zopim provides live chat support during business hours and email support.
  5. Target Audience: Clickatell caters more towards businesses looking to enhance their communication through SMS services, while Zopim targets businesses seeking to improve their customer support and engagement through live chat.
  6. Customization: Clickatell allows for more customization options in terms of message templates, sender IDs, and delivery reports, while Zopim focuses on providing a user-friendly interface with limited customization capabilities.

In Summary, Clickatell and Zopim differ in terms of cost, features, integration, customer support, target audience, and customization options.

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Detailed Comparison

Zopim
Zopim
Clickatell
Clickatell

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.

Easy Widget Customization- Dress up the widget to suit your website's colors and theme.;Customizable Greetings- Greet visitors in your very own unique manner.;Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.;Email Chat Transcripts- Customers can send chat transcripts to themselves.;Real-time Visitor Information- Live information on each customer, updated every second.;Automatic Translation- Translate chats into your native language.;Powerful Chat Shortcuts- Reuse answers to frequently asked questions.;Seamless Integrations- Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.;Use on multiple devices- Reply via IM, from anywhere;Automated Pro-active Chat Invitations;Integrate with other web services;See visitor webpath;Combat spam by banning visitors;Secure chats on SSL websites;HTML5 dashboard;Inter-agent Chat and Transfer;Dashboard Analytics;Developer-friendly API;Fanatic Customer Support
Web-based and extremely user-friendly; Scalable; Flexible; Easy to integrate
Statistics
Stacks
403
Stacks
9
Followers
84
Followers
20
Votes
28
Votes
0
Pros & Cons
Pros
  • 18
    Real-time user chat
  • 7
    Free plan for startups
  • 3
    Simple setup
No community feedback yet
Integrations
Zendesk
Zendesk
Salesforce Sales Cloud
Salesforce Sales Cloud
Highrise
Highrise
SugarCRM
SugarCRM
Zoho CRM
Zoho CRM
Pivotal Tracker
Pivotal Tracker
Jira
Jira
UserVoice
UserVoice
Twilio SendGrid
Twilio SendGrid
Sentry
Sentry
Ansible
Ansible
Bugsnag
Bugsnag
Bitrise
Bitrise
Crisp
Crisp
Stamplay
Stamplay

What are some alternatives to Zopim, Clickatell?

Twilio

Twilio

Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

Olark

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Nexmo

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

tawk.to

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Plivo

Plivo

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

Agora

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

ClickSend SMS

ClickSend SMS

Send and receive SMS globally with the SMS gateway. Trust your business messaging with reliable, direct routes, and lightning fast message delivery.

MessageBird

MessageBird

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

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