Desk360 vs SupportBee
Overview
Detailed Comparison
SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. | It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback. |
Handle Multiple Email Addresses;HTML Email Ticketing;Lightning Fast Email Importing;Embeddable Contact Form;Forward Emails & Create Tickets On Behalf of Customers;No Per Agent Fees;Auto-Refreshing Everything;Comments for Private Discussion;Groups & Labels;Reply Faster Using Snippets;Keyboard Shortcuts FTW!;Filters for Help Desk Automation;Webhooks & API;Insightful Reports;Customer History for Context;No SupportBee Branding
| 9 communication channels; Ticket System; Next-Generation Inbox; Bulk Actions on Tickets; Quick Answers; Ticket Auto-Reply; Ticket Activity Logs; Email Templates; Ticket Management Between Teams; Private Notes; Email Notifications; Authorization Control; Reports on Agent Performance and Ticket Volume; Dashboard; Mobile SDK in 40 Languages; Callback Function; JIRA, Trello and Slack Integrations |
Statistics | |
Stacks 5 | Stacks 3 |
Followers 6 | Followers 4 |
Votes 0 | Votes 0 |
Integrations | |
What are some alternatives to SupportBee, Desk360?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
