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SupportBee vs eDesk: What are the differences?
Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, eDesk is detailed as "eCommerce Customer Service Software". The one-of-a-kind helpdesk purpose-built for eCommerce. It connects you, your customers and your marketplaces.
SupportBee and eDesk belong to "Help Desk" category of the tech stack.
Some of the features offered by SupportBee are:
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
On the other hand, eDesk provides the following key features:
- Lower support costs
- Scaleable for peak times and future growth
- Built specifically for eCommerce businesses
