FreshDesk vs Mad Mimi
Overview
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Detailed Comparison
Mad Mimi is the easiest way to create, send, share and track email newsletters online. Mad Mimi is for people who want email marketing to be simple. Every day, over 40 million emails are sent, shared and tracked using our delightful and powerful service. | Freshdesk is an on demand customer support software that works across multiple support channels. |
Be Fierce, Look Yummy- If you want beautiful looking HTML emails, then throw away the stale templates and let Mad Mimi guide your design. Using Mad Mimi’s exquisite ultra-clean interface and thoughtful theme-design approach, you’ll be able to cook up the best-tasting emails on the block.;Form and Function: An uplifting two-part harmony- Mad Mimi has spurned the outdated concept of cluttered layouts and embraced a creative concept where you only use what you need. Guiding you gently into a streamlined serenity that looks flawless in all email environments. Use Themes to show your plumage and Modules to house your content and you’ll be ready to send an exquisite email in minutes.;Convenience and cloning- Save your customized themes or clone your work to never lose that design masterpiece. While some email services are built with designers in mind, Mad Mimi is designed with you in mind. Whether you’re a professional designer or the technical equivalent of a finger-painter, you’ll find Mad Mimi easy to use and easy to love. | Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.;Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.;Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.;Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.;Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.;Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.;Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.; Reuse common replies with Canned Responses;Automate common tasks and help desk scenarios;Mail to KBase and Create Knowledge on the Fly;Eliminate guesswork with a separate knowledge base;Track time spent and generate customer time sheets;Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.;Manage customer contact and companies;Draw deep insights with advanced helpdesk reporting;Help customers help you through community forums;Let your customers share ideas and vote on them too;Let each agent use your helpdesk in their language;Rebrand your portal to reflect your theme;Extend Freshdesk with Integrations and the API; |
Statistics | |
Stacks 12 | Stacks 456 |
Followers 12 | Followers 276 |
Votes 0 | Votes 8 |
Pros & Cons | |
No community feedback yet | Pros
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Integrations | |
What are some alternatives to Mad Mimi, FreshDesk?
Mailchimp
MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Campaign Monitor
Campaign Monitor makes it easy to attract new subscribers, send them beautiful email newsletters and see stunning reports on the results.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Zoho Mail
It is a secure and reliable business email solution tailor-made for your organization's communication needs. With enhanced collaboration features, it's not just an inbox—it's more.
Mailtrain
Mailtrain is a self hosted newsletter application built on Node.js (v5+) and MySQL (v5.5+ or MariaDB).
Iterable
Iterable empowers growth marketers to create world-class user engagement campaigns throughout the full lifecycle, and across all channels. Marketers segment users, build workflows, automate touchpoints at scale without engineering support.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
