Groove vs Positionly

Overview

Groove

Stacks63

Followers49

Votes10

Positionly

Stacks7

Followers14

Votes0

GrooveHQ vs Positionly: What are the differences?

GrooveHQ: Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free; Positionly: Monitor daily changes, your competitors, measure SEO performance, and improve your search engine rankings. Positionly lets you monitor daily changes, your competitors, measure SEO performance and improve your search engine rankings.

GrooveHQ belongs to "Help Desk" category of the tech stack, while Positionly can be primarily classified under "SEO as a Service".

Some of the features offered by GrooveHQ are:

Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, Positionly provides the following key features:

Ranking Tracker
Competitor Analysis
Backlink Checker

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Detailed Comparison

Groove	Positionly
Build better customer experiences with Groove	Positionly lets you monitor daily changes, your competitors, measure SEO performance and improve your search engine rankings.
Mailboxes; Knowledge Base; Web widget; Live chat (Upcoming); Assignments; @mentions; Reports; Rules; API access; Teams; WhatsApp & SMS (Upcoming); Salesforce, HubSpot, Jira Integrations	Ranking Tracker;Competitor Analysis;Backlink Checker;Website Optimization Grader;Automated Reports;White Label
Statistics
Stacks 63	Stacks 7
Followers 49	Followers 14
Votes 10	Votes 0
Pros & Cons
Pros 5 Easy setup 4 Affordably priced 1 One of the best user interfaces around	No community feedback yet
Integrations
Mailchimp GitHub Slack Jira Salesforce Sales Cloud Shopify Chargebee Trello Campaign Monitor Zapier	No integrations available

What are some alternatives to Groove, Positionly?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Seobility

It is a online SEO software for better website optimization. Build better websites quickly, easily and of course sustainably. It checks your complete website, by crawling all linked pages. All found pages with errors, problems with the on-page optimization or problems regarding the page content like duplicate content are collected and displayed in each check section.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

GrooveHQ vs Positionly