Jira Service Desk vs UserVoice

Overview

UserVoice

Stacks348

Followers129

Votes144

Jira Service Desk

Stacks251

Followers163

Votes1

Jira Service Desk vs UserVoice: What are the differences?

Integrations and Customization: Jira Service Desk offers a wide range of integrations with other Atlassian products like Jira Software and Confluence, allowing for seamless collaboration in project management. On the other hand, UserVoice provides integration with popular tools like Slack, Salesforce, and Zendesk, with a focus on customer support and feedback management.
Ticketing and Workflow Automation: Jira Service Desk allows users to create customizable workflows and automations for ticket management, ensuring efficient issue tracking and resolution. In contrast, UserVoice simplifies the ticketing process by focusing on gathering customer feedback and prioritizing feature requests, with less emphasis on complex ticketing workflows.
Reporting and Analytics: Jira Service Desk offers detailed reporting and analytics features, including customizable dashboards and SLA tracking, to provide insights into team performance and customer satisfaction levels. UserVoice, on the other hand, provides basic reporting tools focused on feedback metrics and feature request progress, making it simpler for businesses to track customer feedback trends.
Cost and Pricing Structure: Jira Service Desk typically has a more complex pricing structure based on the number of agents and users, with additional costs for advanced features and integrations. UserVoice, on the other hand, offers a more straightforward pricing model with tiers based on user numbers and additional costs for add-ons and customizations.
Customer Support Channels: Jira Service Desk allows for the creation of a centralized customer support portal where users can raise tickets and access self-service resources. UserVoice focuses on providing multiple feedback channels like feedback forums, in-app widgets, and email feedback collection, tailored to gathering customer input and improving product features.
Usability and Learning Curve: Jira Service Desk may have a steeper learning curve due to its extensive features and customization options, making it more suitable for larger organizations with complex support needs. UserVoice, on the other hand, is known for its user-friendly interface and ease of use, making it ideal for smaller businesses and startups looking for a simple feedback management solution.

In Summary, Jira Service Desk and UserVoice differ in terms of integrations, ticketing and workflow automation, reporting and analytics, pricing structure, customer support channels, and usability and learning curve.

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Detailed Comparison

UserVoice	Jira Service Desk
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.	It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Billed Monthy;Billed Annually;Feedback Forums;Support Tickets;Knowledge Base;Core Components;Frictionless Feedback;Categorized Feedback;Private Email Blasts;Merge Ideas;Custom Vote Limits;Idea Attachments;Custom Statuses;Private Forums;Domain Aliasing;Single Sign-On And Sso-Based Controls;SSL-Encrypted Forum Communication;Advanced Access Controls;Moderation And Content Controls;Instant Answers;Canned Responses;Inspector;Custom Rules;Custom Fields;Saved Searches;Support Queues;Custom Logo And Colors;Multi-Language Support;Custom HTML/CSS;White Labeling;Custom Terms Of Service;Google Analytics Integration;Export To Excel;Uservoice For iOS;Facebook Plugin	Request Management; Incident Management; Problem Management; Change Management; Asset Management; Configuration Management; Knowledge Management
Statistics
Stacks 348	Stacks 251
Followers 129	Followers 163
Votes 144	Votes 1
Pros & Cons
Pros 40 Feedback tool 27 Easy setup 23 Free 15 Support tool 14 Knowledge Base Cons 1 Wish users could auth with our app instead of UserVoice	Pros 1 Integration with Jira and Confluence
Integrations
Bugsnag Campfire CloudFlare Crittercism HipChat Segment SnapEngage StackMob Salesforce Sales Cloud Jira	No integrations available

What are some alternatives to UserVoice, Jira Service Desk?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Related Comparisons

Jira Service Desk vs UserVoice: What are the differences?

Integrations and Customization: Jira Service Desk offers a wide range of integrations with other Atlassian products like Jira Software and Confluence, allowing for seamless collaboration in project management. On the other hand, UserVoice provides integration with popular tools like Slack, Salesforce, and Zendesk, with a focus on customer support and feedback management.
Ticketing and Workflow Automation: Jira Service Desk allows users to create customizable workflows and automations for ticket management, ensuring efficient issue tracking and resolution. In contrast, UserVoice simplifies the ticketing process by focusing on gathering customer feedback and prioritizing feature requests, with less emphasis on complex ticketing workflows.
Reporting and Analytics: Jira Service Desk offers detailed reporting and analytics features, including customizable dashboards and SLA tracking, to provide insights into team performance and customer satisfaction levels. UserVoice, on the other hand, provides basic reporting tools focused on feedback metrics and feature request progress, making it simpler for businesses to track customer feedback trends.
Cost and Pricing Structure: Jira Service Desk typically has a more complex pricing structure based on the number of agents and users, with additional costs for advanced features and integrations. UserVoice, on the other hand, offers a more straightforward pricing model with tiers based on user numbers and additional costs for add-ons and customizations.
Customer Support Channels: Jira Service Desk allows for the creation of a centralized customer support portal where users can raise tickets and access self-service resources. UserVoice focuses on providing multiple feedback channels like feedback forums, in-app widgets, and email feedback collection, tailored to gathering customer input and improving product features.
Usability and Learning Curve: Jira Service Desk may have a steeper learning curve due to its extensive features and customization options, making it more suitable for larger organizations with complex support needs. UserVoice, on the other hand, is known for its user-friendly interface and ease of use, making it ideal for smaller businesses and startups looking for a simple feedback management solution.

Jira Service Desk vs UserVoice

Overview