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  5. Jira vs Zammad

Jira vs Zammad

OverviewDecisionsComparisonAlternatives

Overview

Jira
Jira
Stacks62.5K
Followers49.5K
Votes1.2K
Zammad
Zammad
Stacks37
Followers64
Votes6
GitHub Stars5.2K
Forks885

Jira vs Zammad: What are the differences?

Introduction

In this comparison, we will highlight the key differences between Jira and Zammad, two popular tools used for task and project management.

  1. Deployment: Jira offers both cloud and on-premise deployment options, providing flexibility for users who may have specific security or compliance requirements. On the other hand, Zammad is a cloud-based solution, which may be more convenient for organizations looking to minimize maintenance efforts.

  2. Customization: Jira allows for extensive customization through its various add-ons and integrations, providing users with the ability to tailor the platform to their specific needs. In contrast, Zammad offers fewer customization options out-of-the-box, which may be sufficient for organizations with simpler requirements.

  3. Cost: Although both Jira and Zammad offer subscription-based pricing models, Jira tends to be more expensive, especially for larger teams or organizations requiring advanced features. Zammad, in comparison, may be a more budget-friendly option for smaller teams or startups.

  4. User Interface: Jira is known for its complex and feature-rich interface, which may require some training for new users to fully utilize its capabilities. Zammad, on the other hand, offers a simpler and more intuitive interface, making it easier for teams to get up and running quickly.

  5. Integration: Jira has a wide range of integrations with other popular tools and platforms, allowing for seamless connectivity between different systems. While Zammad also offers integrations, its options may be more limited compared to Jira, which could impact workflow efficiency for some users.

  6. Support: Jira typically offers more comprehensive support options, including premium support packages for enterprise users. Zammad, while offering support as well, may not have the same level of dedicated resources available, which could be a consideration for organizations with critical support needs.

In Summary, Jira and Zammad differ in deployment options, customization capabilities, pricing, user interface complexity, integration possibilities, and support offerings.

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Advice on Jira, Zammad

Jakub
Jakub

Node.js Software Engineer at Araclx

Mar 6, 2020

DecidedonYouTrackYouTrackJiraJiraJetBrains SpaceJetBrains Space

YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.

329k views329k
Comments

Detailed Comparison

Jira
Jira
Zammad
Zammad

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Create user stories and issues, plan sprints, and distribute tasks across your software team; Prioritize and discuss your team’s work in full context with complete visibility; Ship with confidence and sanity knowing the information you have is always up-to-date; Improve team performance based on real-time, visual data that your team can put to use
Web-based; Open source; Helpdesk/Customer support system
Statistics
GitHub Stars
-
GitHub Stars
5.2K
GitHub Forks
-
GitHub Forks
885
Stacks
62.5K
Stacks
37
Followers
49.5K
Followers
64
Votes
1.2K
Votes
6
Pros & Cons
Pros
  • 310
    Powerful
  • 254
    Flexible
  • 149
    Easy separation of projects
  • 113
    Run in the cloud
  • 105
    Code integration
Cons
  • 8
    Rather expensive
  • 5
    Large memory requirement
  • 2
    Slow
  • 1
    Cloud or Datacenter only
Pros
  • 6
    Free
Integrations
Acunote
Acunote
Pivotal Tracker
Pivotal Tracker
Bugsnag
Bugsnag
SnapEngage
SnapEngage
HipChat
HipChat
New Relic
New Relic
Zendesk
Zendesk
Zopim
Zopim
UserVoice
UserVoice
Balsamiq
Balsamiq
PostgreSQL
PostgreSQL
MariaDB
MariaDB
Ubuntu
Ubuntu
MySQL
MySQL
Debian
Debian
CentOS
CentOS

What are some alternatives to Jira, Zammad?

Zendesk

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Groove

Groove

Build better customer experiences with Groove

FreshDesk

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

ZenTao

ZenTao

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Bugzilla

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

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