Need advice about which tool to choose?Ask the StackShare community!
Kustomer vs osTicket: What are the differences?
Developers describe Kustomer as "Customer service live chat with AI". Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people. On the other hand, osTicket is detailed as "Open source support ticketing system". It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Kustomer and osTicket can be primarily classified as "Help Desk" tools.
osTicket is an open source tool with 1.71K GitHub stars and 1.16K GitHub forks. Here's a link to osTicket's open source repository on GitHub.