Microcall vs Talkdesk: What are the differences?

Microcall: Call accounting software solution. It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses; Talkdesk: Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..

Microcall and Talkdesk can be primarily classified as "Call Center Management" tools.

Some of the features offered by Microcall are:

• Active Directory Interface
• Call Accounting
• Instant Toll Fraud notification

On the other hand, Talkdesk provides the following key features:

• Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
• Advanced Routing - IVR system, skills based routing and forward to phone.
• Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.