Microcall vs Talkdesk
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. | It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses. |
Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.;Advanced Routing - IVR system, skills based routing and forward to phone.;Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.;Monitor & Get Reports - call monitoring, real time reporting and historical reporting.;Utilities - power dialer, web to lead, email notifications, and desktop notifications. | Active Directory Interface; Call Accounting; Instant Toll Fraud notification; Browser-based Telephone Directory |
Statistics | |
Stacks 16 | Stacks 0 |
Followers 42 | Followers 0 |
Votes 0 | Votes 0 |
Integrations | |
| No integrations available | |
What are some alternatives to Talkdesk, Microcall?
Zustand
Small, fast and scaleable bearbones state-management solution. Has a comfy api based on hooks, that isn't boilerplatey or opinionated, but still just enough to be explicit and flux-like.
Statsbot
Statsbot is helping you take control of your raw data, providing an all-in-one analysis tool for engineers and non-tech folks alike.
digna
Is the game-changing European modern data quality platform that effortlessly uncovers anomalies and errors in your data with Artificial Intelligence.
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Open Web Analytics
It is open source web analytics software that you can use to track and analyze how people use your websites and applications. It provides website owners and developers with easy ways to add web analytics to their sites using simple Javascript, PHP, or REST based APIs.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
Heybooster
It gives data-driven insight to empower marketing teams of e-commerce businesses. Connect your google analytics and get first insights.
ClickMeter
It is a web-based marketing tool that enables advertisers to monitor, compare, and understand their marketing campaigns.
Oktell
It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.
