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Rapportive
Rapportive

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Zendesk
Zendesk

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340
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Rapportive vs Zendesk: What are the differences?

Rapportive: Get rich contact profiles right inside of Gmail. Rapportive shows you everything about your contacts right inside your inbox; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Rapportive can be classified as a tool in the "Customer Profiles" category, while Zendesk is grouped under "Help Desk".

Some of the features offered by Rapportive are:

  • Who is this?- See their happy smiling face.
  • Where are they?- See if they're nearby, and arrange to meet.
  • What do they do?- See their job, company and LinkedIn profile.

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
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What is Rapportive?

Rapportive shows you everything about your contacts right inside your inbox.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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        What are some alternatives to Rapportive and Zendesk?
        FullContact
        FullContact offers developers powerful contact management APIs to you turn partial contact information into full contact data. Query by email, phone, or company domain and receive rich company data in response.
        Clearbit
        Clearbit builds business intelligence APIs. Retrieve social data from emails and look up company information from domains.
        Vibe
        Vibe is an easy to use people research tool. You can use Vibe to find the person behind any email address. After installing the Vibe Chrome, Mac, iPhone or Outlook app, with a simple hover or click on any email address, you can find all information about the person in less than 3 seconds.
        See all alternatives
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        How developers use Rapportive and Zendesk
        Avatar of MOKA Analytics
        MOKA Analytics uses ZendeskZendesk

        We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

        Avatar of Adam Bird
        Adam Bird uses ZendeskZendesk

        Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

        Avatar of Tinker Travel
        Tinker Travel uses ZendeskZendesk

        Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

        Avatar of Grubster
        Grubster uses ZendeskZendesk

        It's our customer service system for dealing with inbound ticket requests from any channel integrated.

        Avatar of Gitt
        Gitt uses ZendeskZendesk

        Have so many options, and can connect with our custom infrastructure and existing support channel.

        How much does Rapportive cost?
        How much does Zendesk cost?
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