Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud
Salesforce Service Cloud

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Zoho CRM
Zoho CRM

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Zoho CRM vs Salesforce Service Cloud: What are the differences?

Developers describe Zoho CRM as "Close More Deals in Less Time". Online CRM software for managing your sales, marketing, customer support, and inventory in a single system. On the other hand, Salesforce Service Cloud is detailed as "A platform for customer service and support". It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.

Zoho CRM and Salesforce Service Cloud belong to "CRM" category of the tech stack.

Some of the features offered by Zoho CRM are:

  • Capture leads from your website- Seamlessly populate visitor data from your website into your CRM system. Publish spam-free forms and create time and context-sensitive contact strategies.
  • Improve your Workflow- Automatically assign leads and customers to the reps best qualified to handle them.
  • Pulse- Identify, target and follow-up on inactive leads. Use what you learn to refine and improve your sales efforts

On the other hand, Salesforce Service Cloud provides the following key features:

  • Lightning Service Console
  • Case Management
  • Workflow and Approvals
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What is Salesforce Service Cloud?

It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.

What is Zoho CRM?

Online CRM software for managing your sales, marketing, customer support, and inventory in a single system
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          What are some alternatives to Salesforce Service Cloud and Zoho CRM?
          Salesforce Sales Cloud
          The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
          Desk.com
          Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
          Pipedrive
          Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
          Streak
          Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.
          Drip
          It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in.
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          Cyril Nettey uses Zoho CRMZoho CRM

          Zoho Mail handles my personal and some lightweight production project emails services.

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          philipbarrar uses Zoho CRMZoho CRM

          Mail

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