Zoho CRM vs Salesforce Service Cloud: What are the differences?
Developers describe Zoho CRM as "Close More Deals in Less Time". Online CRM software for managing your sales, marketing, customer support, and inventory in a single system. On the other hand, Salesforce Service Cloud is detailed as "A platform for customer service and support". It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Zoho CRM and Salesforce Service Cloud belong to "CRM" category of the tech stack.
Some of the features offered by Zoho CRM are:
- Capture leads from your website- Seamlessly populate visitor data from your website into your CRM system. Publish spam-free forms and create time and context-sensitive contact strategies.
- Improve your Workflow- Automatically assign leads and customers to the reps best qualified to handle them.
- Pulse- Identify, target and follow-up on inactive leads. Use what you learn to refine and improve your sales efforts
On the other hand, Salesforce Service Cloud provides the following key features:
- Lightning Service Console
- Case Management
- Workflow and Approvals