SupportBee
SupportBee

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SupportFu
SupportFu

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SupportBee vs SupportFu: What are the differences?

Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, SupportFu is detailed as "The easiest way to scale personalized customer support". SupportFu is a fully hosted solution to manage email and twitter based customer support.

SupportBee and SupportFu can be categorized as "Help Desk" tools.

Some of the features offered by SupportBee are:

  • Handle Multiple Email Addresses
  • HTML Email Ticketing
  • Lightning Fast Email Importing

On the other hand, SupportFu provides the following key features:

  • Universal Inbox
  • Ticket Management
  • Productivity Tools
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- No public GitHub repository available -

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is SupportFu?

SupportFu is a fully hosted solution to manage email and twitter based customer support.

Want advice about which of these to choose?Ask the StackShare community!

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          What are some alternatives to SupportBee and SupportFu?
          FreshDesk
          Freshdesk is an on demand customer support software that works across multiple support channels.
          Zendesk
          Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
          UserVoice
          UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
          Help Scout
          With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
          Desk.com
          Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
          See all alternatives
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