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SupportBee
SupportBee

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Zoho Desk
Zoho Desk

5
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+ 1
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SupportBee vs Zoho Desk: What are the differences?

SupportBee: The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later; Zoho Desk: Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

SupportBee and Zoho Desk can be categorized as "Help Desk" tools.

Some of the features offered by SupportBee are:

  • Handle Multiple Email Addresses
  • HTML Email Ticketing
  • Lightning Fast Email Importing

On the other hand, Zoho Desk provides the following key features:

  • Multichannel Help Desk
  • Self Service
  • Agent Productivity
- No public GitHub repository available -
- No public GitHub repository available -

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is Zoho Desk?

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
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        What are some alternatives to SupportBee and Zoho Desk?
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        Zendesk
        Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        Desk.com
        Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
        See all alternatives
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        Avatar of Appernetic
        Appernetic uses Zoho DeskZoho Desk

        We use Zoho Desk as a help desk for our users @: help.appernetic.io

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