Zendesk vs Teamwork Desk: What are the differences?

Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, Teamwork Desk is detailed as "It takes care of ticket management so you can take care of customers". It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications.

Zendesk and Teamwork Desk can be primarily classified as "Help Desk" tools.

Some of the features offered by Zendesk are:

• Offer your customers a quick path to the answers they need with knowledge base and community features.
• Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
• Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Teamwork Desk provides the following key features:

• Ticket management
• Agent productivity
• Reporting and Analytics

Teamwork Desk is an open source tool with 3 GitHub stars and 6 GitHub forks. Here's a link to Teamwork Desk's open source repository on GitHub.