WatBox vs Zopim
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design | WatBox is a Salesforce-native messaging add-on that lets you manage WhatsApp and SMS conversations directly inside your CRM, so you do not have to juggle between external messaging apps and Salesforce. When a customer messages you on WhatsApp, WatBox routes that conversation into Salesforce, links it to the right Lead, Contact, Account, or Case, and keeps every interaction attached to the customer record. This gives you a single place to see history, update data, and follow up in context. |
Easy Widget Customization- Dress up the widget to suit your website's colors and theme.;Customizable Greetings- Greet visitors in your very own unique manner.;Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.;Email Chat Transcripts- Customers can send chat transcripts to themselves.;Real-time Visitor Information- Live information on each customer, updated every second.;Automatic Translation- Translate chats into your native language.;Powerful Chat Shortcuts- Reuse answers to frequently asked questions.;Seamless Integrations- Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.;Use on multiple devices- Reply via IM, from anywhere;Automated Pro-active Chat Invitations;Integrate with other web services;See visitor webpath;Combat spam by banning visitors;Secure chats on SSL websites;HTML5 dashboard;Inter-agent Chat and Transfer;Dashboard Analytics;Developer-friendly API;Fanatic Customer Support | WhatsApp & SMS Native Integration, Auto-Linking to CRM Records, One-to-One and Bulk Messaging, Automated Workflows & Bots, Unified Multichannel Inbox, Automatic Activity Logging, Approved Templates & Structured Messages, Embedded Salesforce Messaging |
Statistics | |
Stacks 403 | Stacks 0 |
Followers 84 | Followers 1 |
Votes 28 | Votes 1 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
| No integrations available | |
What are some alternatives to Zopim, WatBox?
Twilio
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Olark
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Salesforce Sales Cloud
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Nexmo
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Pipedrive
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tawk.to
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Crisp
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Plivo
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Streak
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Agora
Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.
