Acquire vs FullStory
Overview
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CLI (Node.js)
Manual
Detailed Comparison
FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale. | It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs. |
Session Replay;
Omnisearch;
User Segmentation;
Integrations;
Session Notes;
Shareable Session Links;
Webhooks;
Alerts;
Data Export;
User Trends;
Event Funnels;
Heatmaps;
Dev Tools;
Co-browsing;
Frustration Signals;
Dashboards;
Watched Elements;
Exclude Sensitive Data;
Restrict by IPS, User Agent, or Location;
Consent API;
Custom Events;
FS.Identify API;
Delete Users;
SAML Single Sign-on. | Live chat software; Chatbot; Cobrowsing; Customer profile management; Canned responses; Multiple customer requests; Text chat with screen sharing; Video and voice call; Targeted messaging; Two-way communications; Analytics and reporting |
Statistics | |
Stacks 288 | Stacks 0 |
Followers 283 | Followers 4 |
Votes 33 | Votes 0 |
Pros & Cons | |
Pros
Cons
| No community feedback yet |
Integrations | |
What are some alternatives to FullStory, Acquire?
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Zendesk
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UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
LogRocket
LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Customer.io
Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
